Category: Customer Data

Question for the Guru

Judging by sheer names alone, the teaming of QuestionPro and seems like a match made in heaven. QuestionPro is a provider of online survey services and is reportedly the world’s top online community focused on Customer Relationship Management. The teamup hopes to “jointly create opportunities to highlight ways that technology can help businesses […]

Loyalty at Brookstone

Loyalty Lab, Inc. representatives have announced that specialty retailer Brookstone has launched its new loyalty marketing initiative using the Loyalty Lab Customer Relationship Manager Suite. The Loyalty suite will also power all of the retailer’s marketing email communications. Brookstone has some 306 outlets and seeks to pilot the "Brookstone IN Rewards" loyalty program (by invitation […]

The Amcat skips

Customer care and interaction solutions provider Amcat has announced they’ve been chosen by Birmingham-based Countrywide Skips to provide their customer contact management system. The new system will be used to enable the company to manage inbound advertising response from consumers looking to hire a skip anywhere in the country, says company PR, and will automate […]

Soffront, so good

CRM software provider Soffront Software Inc. today announced that Ensafe Inc. has implemented Soffront CRM to develop a customer knowledge base and self help program. Ensafe provides environmental consulting services to clients worldwide. Soffront Help Desk is help desk software designed for mid-size businesses, seeking to assist companies in managing customer support tickets from submission […]

Don’t leave home without…

American Express Incentive Services has joined with Centive, a provider of on-demand strategic sales compensation management, to offer prepaid AEIS cards as a special incentive reward – or spiff, press material, tells The Chump – option in Centive’s on-demand sales compensation solution Compel. AEIS prepaid cards will provide Compel customers with a spiff option separate […]

Two million pound account handed to WDMP

Two million pounds sterling? A brilliant deal for early in the week, old chap! That’s the way it panned out for WDMP Communications Ltd. on this Tuesday, with London-based package tour operator Thomson Holidays handing over its £2 million (approximately US $3.74 million) UK customer relationship management and customer-acquisition business to WDMP. Thomson is contracting […]

ResponseTek readies response

Customer experience management software and solutions provider ResponseTek Networks Corp. and Lloyds TSB, having announced a joint Customer Service Week project, are probably quite busy as you read this. Through Friday, ResponseTek will be collecting and analyzing customer experience information provided by Lloyds TSB customers. Using information collected by the ResponseTek:CEM solution, ResponseTek’s customer experience […]

Siperian identity

Customer-centric master data management solution provider Siperian today announced a completed set of architectural styles that will assist organizations in deploying a tailor-made Siperian MDM solution. The architectural styles are called Master Identity, Customer-centric Master Data Management, and Customer-centric Operational Views. Siperian’s architectural flexibility seeks to enable companies to “start small within a business unit […]

Baby, you can drive my car

Research conducted by the University of Maryland’s Robert H. Smith School of Business with the support of automotive marketing services company Autobytel Inc. has produced encouraging new results for users of customer management systems. According a survey which followed up earlier analysis, auto dealerships using customer management systems are performing some 23 percent better than […]

Coremetrics for Blair

Coremetrics representatives today announced that apparel cataloger Blair Corporation has chosen Coremetrics’ web analytics platform to handle streamlined reporting for multiple sources of data. Blair will use the Coremetrics tools in the customer service sphere, and the visualization tools for its e-commerce website Coremetrics’ integration with the IBM Websphere Commerce Suite, e-mail service provider […]