Billing it as a “utility-priced CRM,” California company Kyliptix Solutions, Inc. today unveiled KiBS CRM. KiBS is designed for small- and medium-sized businesses and promises “zero upfront costs.” KiBS CRM is a productivity tool that includes customer-service applications for small businesses such as sales force automation, marketing, and customer support. KiBS CRM customer engagement applications […]
Marketing firm Haygarth has created a customer loyalty program for the British automobile brand Kia which seeks to communicate with customers at key stages in the consumer process. As Haygarth associate director Tom Charles rationalized, “integrating the CRM and customer acquisition activity is an important step in ensuring that Kia has seamless consumer communication.” Along […]
Evolutionary Technologies International Inc., a provider of data integration solutions, has announced the general release of a couple new products determined to prettify databases worldwide: ETI Data Profiler and ETI Data Cleanser. These products are touted as making extendable the functional capabilities of ETI Solution V5 software and ETI High Performance Connectors to provide data […]
Representatives of Intervoice, Inc., a converged voice and information solutions provider, have announced that Technology Marketing Corporation’s Customer Interaction Solutions magazine has given a CRM excellence award for the Intervoice Personalize IT solution. Personalize IT seeks to empower companies in automatically synthesizing a customer’s user profile with live data such as current company promotions. The […]
CDC Software division Pivotal Corporation representatives closed last week by announcing the release of the latest Pivotal CRM platform, Pivotal CRM 5.9, this morning. Pivotal CRM 5.9 includes Pivotal Handheld, a BlackBerry wireless handheld mobile application; Pivotal Call Scripting for automating customer interactions; and some other enhancements. Pivotal CRM is designed for companies with complex […]
Amdocs, a provider of software and services to enable integrated customer management, announced on Friday the signing of an agreement to acquire Cramer Systems Group Ltd, an operations support systems solutions provider. Under the terms of the agreement, Amdocs gets all of Cramer’s shares of capital stock for approximately US $375 million in cash. Completion […]
Red Wing Software, Inc. representatives have announced that third-party developer Data Developers Plus, Corp. has released a new interface between the Red Wing Software TurningPoint accounting software series and the Riata customer relationship management software application by Data Developers Plus. The Riata CRM application provides TurningPoint customers the ability to view all customer activity in […]
Enterprise customer management solutions provider Onyx Software today announced that DirectNET has chosen the full suite of Onyx customer relationship management products as a unifying company-wide platform. DirectNET is the top value-added reseller of KVM switch solutions in America. DirectNET selected Onyx’s integrated CRM, business process management and analytics solutions in the hopes of uniting […]
Data pipelining and workflow tools provider Accelrys has announced the licensing of its enterprise technology, Pipeline Pilot, to Jazz Pharmaceuticals, Inc. Pipeline Pilot, from the SciTegic division of Accelrys, seeks to provide Jazz Pharmaceuticals with a flexible and scalable platform to develop a full-featured sales force automation tool and a robust sales reporting architecture. Jazz […]
Alliance Data Systems Corporation representatives have announced the signing of a five-year agreement to provide private label credit card services for Savannah, Ga.-headquartered Friedman’s Jewelers. Under terms of the agreement, Alliance Data will provide a full-service private label credit card solution including account acquisition and activation; receivables funding; card authorization; private label credit card issuance; […]