Category: Customer Data

DST Connecting

DST Systems, Inc. has unveiled its DST SalesConnect data management and CRM solution this week at the ICI General Membership Conference in Washington, D.C. The SalesConnect solution features a central repository of firm, office and representative information that systematically matches trades coming into DST’s shareholder TA2000 record-keeping platform to the correct representative.

In Oz, StayInFront lurks near top of rugby table

Down Under’s Australian IT website is reporting today that the country’s National Rugby League will go live this week with a new StayInFront customer relationship management system to be used in targeting a fan base of some three million. Five of the league’s sixteen clubs – Wests Tigers, Gold Coast Titans, South Sydney Rabbitohs, Canberra […]


Australian television mega-broadcaster Network TEN recently appointed the Sydney office of global loyalty marketing agency ICLP to assist in developing a customer relationship management strategy and to provide implementation support as part of its digital marketing plans. The first stage of ICLP’s work for TEN involve the launch of the “Seriously Ten” website and specialty […]

Jacada Vernon

Jacada Ltd., a provider of unified desktop and process optimization solutions for customer service operations, has announced that Lillian Vernon, a 54-year-old national catalog and online retailer that markets gift, household, children’s and fashion accessory products, has selected Jacada WorkSpace as its standardized unified agent desktop for its customer service operations. Said Mike Muoio, CEO […]

Harte-Hanks, Ultimately

Marketing solutions provider Harte-Hanks, Inc. announced today that Ultimate Electronics has selected Harte-Hanks and its Allink Advantage solution for optimized, multi-channel database marketing. Under terms of the new partnership, Harte-Hanks will provide a fully integrated, robust database marketing solution to drive Ultimate Electronics’ newly-implemented prospecting strategy. Harte-Hanks will also provide analytic support to “help the […]

Speakeasy and carry a big Talisman

Talisma Corporation, an enterprise Customer Interaction Management solutions provider, has announced that its Talisma Knowledgebase has been selected by Speakeasy. (Good name there.) Speakeasy is an independent broadband services company with some 40,000 customers. Talisma Knowledgebase promises to streamline the “entire documentation and workflow process for companies to share information with employees, customers, and partners.” […]

Grand Folks CU now Open

Open Solutions are now to be found in a nice place, namely British Columbia, Canada. To wit, company representatives have announced that B.C. community-based credit union Grand Forks District Savings Credit Union has selected Open Solutions Inc.’s oh-so-starkly named The Complete Credit Union Solution to handle its core data processing and member service needs. Founded […]

Lagan makes more deals

The overall upgrading of the United Kingdom’s CRM continues this week, and Lagan is all over the map of the Isles. With early Monday morning came the announcement that three local authorities in Northamptonshire had signed an £800,000 (approximately $1.58 million) joint deal with Lagan for the company’s Customer Relationship Management system. In what is […]

RightNow in Europe

Quite a score for RightNow Technologies this week, as Nikon Europe announced the extension of its relationship with the solutions provider and deployed RightNow Marketing as its out-bound customer communication system. The first promotions deploying RightNow Marketing are on, um, right now. In France, Nikon’s new D80 camera is being plugged to consumers, replete with […]

An Amcat for every Citizen

Amcat, a customer care and interaction solutions provider, has announced their winning of the contract to supply San Diego-based mortgage and loans broker Citizens Plus Inc. with a new customer interaction system. Amcat’s technology will expand the Citizens Plus communications capability and reach, ultimately via offering a wide range of loans including purchase, re-financing, debt […]