Category: CRM Applications

Consona Officially Releases Knowledge Driven Support, Soon to Be Launched in The Cloud

This month, Consona announced the availability of the first version of Consona Knowledge Driven Support (KDS) at the Technology Services World conference in Las Vegas. The product debuted last October, and draws on technology from the former Onyx CRM and KNOVA KM applications, as well as from the recently-acquired SupportSoft eService suite. Since its release […]

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Monday, announced a new deal that will both improve’s CRM services and help the cloud application to branch out from its CRM mold: they signed a deal with Adobe to link Adobe Flash to Analyst James Governor calls the alliance a means of pushing into its “2.0” phase by providing “rich […]

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iLinc for Salesforce Was “App of the Week”

Last week, iLinc for Salesforce was named the “App of the Week” on the AppExchange. Every week, SaaS applications that integrate with’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]

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SplendidCRM Moves toward The Microsoft Windows Azure Cloud

Another coup for the cloud: SplendidCRM announced this week that their latest version of Community Edition will run on the Microsoft Windows Azure platform. SplendidCRM develops Microsoft-centric CRM solutions for open-source users, so the Azure connection is not entirely surprising. Splendid can be installed to run the database in SQL Azure with the web application […]

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Social Networking Brings CRM to New Industries

The rapidly increasing popularity of social networking platforms is news to no one. Twitter was steadily drawing users at the beginning of 2009 and then exploded since Oprah joined in April, and names like Facebook and LinkedIn are more and more familiar in the household. This proliferation of social networking is not just for the […]

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Zoho Launches Zoho Discussions

This week, Zoho launched Zoho Discussions, their new platform for creating public and private support forums for employees and customers to comments on a particular topic. Features include branding widgets, integrated chat, user profiles, SEO options, and “sticky” posts (which is a highlight a community moderator can award to a post that is especially good […]


Microsoft Office Web Applications – The Google Apps Killer?

With the technical preview of Office 2010 several months ago, Microsoft announced a web-based companion to the suite, Office Web Applications, which some predict will be the “Google Apps Killer.” Last week, Microsoft released a partial preview of the online package to beta testers and invited guests. Web Apps features extensions of PowerPoint, Excel, and […]

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Google And Its Effects on CRM

The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]

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Potential Enterprise Software Standouts at TechCrunch50

Presentations at the annual TechCrunch50 conference just ended, and there were two Web 2.0 startups that could make wonderful improvements to enterprise software. Threadsy. Given the surge in social network integrations into industry platforms, Threadsy could prove a very popular—and easy—way to merge the various yarns people are so anxious to integrate. Looking at over […]

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Deconstructing CRM Platforms for Growth

With the declining economy many CRM providers are offering separate parts their popular platforms to give clients cheaper ways to manage their relationships, and in the process they are creating systems that will surely continue growing after the recession. Earlier this year, Sugar CRM launched the on-demand Sugar Express, which offered sales, marketing and support […]

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