This month, Consona announced the availability of the first version of Consona Knowledge Driven Support (KDS) at the Technology Services World conference in Las Vegas. The product debuted last October, and draws on technology from the former Onyx CRM and KNOVA KM applications, as well as from the recently-acquired SupportSoft eService suite. Since its release […]
Monday, Salesforce.com announced a new deal that will both improve Force.com’s CRM services and help the cloud application to branch out from its CRM mold: they signed a deal with Adobe to link Adobe Flash to Force.com. Analyst James Governor calls the alliance a means of pushing Force.com into its “2.0” phase by providing “rich […]
Last week, iLinc for Salesforce was named the “App of the Week” on the Force.com AppExchange. Every week, SaaS applications that integrate with Salesforce.com’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]
Another coup for the cloud: SplendidCRM announced this week that their latest version of Community Edition will run on the Microsoft Windows Azure platform. SplendidCRM develops Microsoft-centric CRM solutions for open-source users, so the Azure connection is not entirely surprising. Splendid can be installed to run the database in SQL Azure with the web application […]
This week, Zoho launched Zoho Discussions, their new platform for creating public and private support forums for employees and customers to comments on a particular topic. Features include branding widgets, integrated chat, user profiles, SEO options, and “sticky” posts (which is a highlight a community moderator can award to a post that is especially good […]
With the technical preview of Office 2010 several months ago, Microsoft announced a web-based companion to the suite, Office Web Applications, which some predict will be the “Google Apps Killer.” Last week, Microsoft released a partial preview of the online package to beta testers and invited guests. Web Apps features extensions of PowerPoint, Excel, and […]
The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]
Presentations at the annual TechCrunch50 conference just ended, and there were two Web 2.0 startups that could make wonderful improvements to enterprise software. Threadsy. Given the surge in social network integrations into industry platforms, Threadsy could prove a very popular—and easy—way to merge the various yarns people are so anxious to integrate. Looking at over […]
With the declining economy many CRM providers are offering separate parts their popular platforms to give clients cheaper ways to manage their relationships, and in the process they are creating systems that will surely continue growing after the recession. Earlier this year, Sugar CRM launched the on-demand Sugar Express, which offered sales, marketing and support […]