Latest CRM News
WORLD’S LARGEST ON-DEMAND ERP/CRM IMPLEMENTATION GOES LIVE ON NETSUITE
Industry-Leading B2B Provider UCG to Deploy 700 Seats of NetSuite SAN MATEO, Calif. (September 19, 2006) – NetSuite, Inc., the leader in on-demand business software suites, today announced that UCG (www.ucg.com), one of the nation’s leading providers of business information, is rolling out NetSuite to automate its front- and back-office operations, from financials to sales […]
The Weather Channel Interactive Forecasts Customer Trends and Provides Proactive Support with Parature
Industry leader uses Customer Support Solution across seven departments, with more to come Vienna, VA (September 11, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that The Weather Channel Interactive is leveraging Parature’s Customer Support Solution across seven departments to gain detailed insight into customer perceptions and behaviors, and provide […]
Parature Showcasing Customer Support Solution at Gartner CRM Summit
Easy-to-Use Software Powers 24×7 Customer Assistance via Multiple Channels Vienna, VA (August 29, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company will be showcasing its Customer Support Solution at the Gartner Customer Relationship Management Summit, being hosted September 11-13, 2006 at the Chicago Hilton and Towers hotel […]
Parature Increases Number of Users by 60% in Past Year
Growth credited to strong company execution, innovative software and successful customers Vienna, VA (August 21, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company has increased the total number of end users1 of the company’s Customer Support Solution by 60% during the past four fiscal quarters ending June […]
Parature Names Elaine Harvey Vice President of Engineering
Eighteen-year software development veteran brings solid track record of management success Vienna, VA (August 14, 2006) – Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature’s software development efforts, including guiding product architecture […]
New England Controls Improves Service, Processes Using Soffront CRM
Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced that New England Controls has substantially improved their service and support processes and capabilities since deploying Soffrontâ??s popular CRM software in June of 2005. Soffront CRM is used by the Sur Fremont, California (August 10, 2006) – Soffront® Software Inc., www.soffront.com, a leading […]
e-MDs Provides Critical Service to Doctors with Parature Customer Support Solution
Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience Vienna, VA (August 07, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that e-MDs, a leading provider of integrated clinical and practice management information systems, has incorporated client self-service and is managing their service quality levels […]
COMPUSA FIRST RETAILER TO OFFER ON-DEMAND BUSINESS SOFTWARE FROM NETSUITE
NetSuite and CompUSA Create Industry First to Bring On-Demand Business Software Suites to SMBs NEW YORK (July 27, 2006) – NetSuite, Inc., the leader in on-demand business software suites, and CompUSA, one of the nation’s leading retailers and resellers of technology products and services, today announced a major initiative to offer NetSuite’s award-winning on-demand business […]
SugarCRM Introduces Sugar 4.5, Delivering Personalized CRM & Enhanced Support for Microsoft Windows
Personalized CRM Suits Individual Needs; Internationalization and Sugar for Microsoft Windows Offers Customers Greater Choice Cupertino, CA (July 26, 2006) – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of Sugar 4.5, the fastest-growing CRM solution in the market today. Sugar 4.5 introduces […]
BuilderMT Increases Customer Satisfaction From 66% to 90% in Less Than a Year with Parature
Higher Percentage of Profit on Support Revenues Due to Streamlined Processes, Increased Efficiency, Productivity McLean, VA (July 20, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that BuilderMT, the nation’s leading provider of production management software for residential homebuilders, has implemented Parature’s Customer Support Solution and raised their customer satisfaction […]