Parature Increases Number of Users by 60% in Past Year
Growth credited to strong company execution, innovative software and successful customers
Vienna, VA (August 21, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company has increased the total number of end users1 of the company’s Customer Support Solution by 60% during the past four fiscal quarters ending June 30, 2006. “We credit our successful growth and strong market momentum to the consistent, solid execution across the company on our technology and business development strategies,” said Duke Chung, CEO and President, Parature. “By helping our clients become more successful in supporting their customers, and in increasing support revenues while reducing costs, they have rewarded us with a consistent 98% retention rate and by recommending Parature to other organizations. We foresee this strong momentum continuing, reinforced by our recent $13.5 million venture capital financing.”
Parature’s Customer Support Solution is currently used by over 400 organizations in a variety of industries, including high technology, education, retail, gaming, and healthcare. Regardless of industry, the need for organizations to efficiently provide high quality assistance to their customers remains constant. “As a rapidly growing company, it’s particularly important for us to have streamlined processes and efficient, timely communication with our customers,” said Brett Parkhurst, Chief Technology Officer, BuilderMT. “Using Parature’s software has enabled that, and goes a step beyond by enabling us to track, report on, and analyze the important metrics and trends needed to maintain our positive momentum. Now we solve a greater volume of customer questions with fewer personnel, and do it faster than we could before, leading to higher percentage of profit on support revenues due to the increased productivity.”
Parature’s Internet-based software enables organizations to use innovative, modern approaches to servicing customers, such as self-service via a support portal, knowledge base, download centers and discussion forums, while still being very easy to use and costing much less than traditional software. “Using Parature’s Customer Support Solution makes much better sense for our business than using email or other outdated methods, particularly as it not only improves the quality of service we provide to our customers, but it enables us to directly impact our bottom line through value-added services that customers can opt to pay for,” said David Dembowski, Director, Business Development, MoveOnIn Network.
Parature’s Campus Support Solution, designed specifically for the customer support requirements of higher education institutions, contributed to Parature’s increases in the number of users due to its popularity among over 100 colleges nationwide, such as Florida State University, Wharton School of the University of Pennsylvania, and Indiana State University. “We selected Parature due to its easy customization tools, the fact that it is a Web-based help desk software solution, its high cost effectiveness, and great staff. Overall, we’ve been very pleased,” said Danielle Faison, Director, Distance Learning Services, Capitol College.
To discover more about Parature’s continued growth and on demand customer support software, please visit http://www.parature.com/landing/customerservice.aspx
1End users are defined as the customers of Parature’s clients, who utilize the Customer Support Solution to receive assistance.
Source: Parature