Jelly Belly Candy Company, the famous international candy manufacturer, was in need of a customer relationship management system so it decided to deploy Microsoft Dynamics CRM. In the last decade, Jelly Belly has grown rapidly as it has expanded its product selection and number of offices. In 2007, it installed an enterprise resource planning (ERP) […]
At the end of last month, Microsoft Dynamics CRM was named one of the strongest leading customer relationship management (CRM) solutions by Forrester Research, a technology and market research advising company. Microsoft Dynamics CRM is particularly suitable for midsized and large companies, according to Forrester. Forrester Research compared Microsoft Dynamics CRM to 18 other CRM […]
Hard Rock International, a company that owns restaurants, hotels, casinos, and concert halls that display an extensive collection of music memorabilia, has a large customer base and was finding it difficult to manage their customer relations. Hard Rock did not have an efficient system to handle the tens of thousands of customer inquiries that they […]
Two reputed and popular CRM packages are Microsoft Dynamics CRM and Microsoft Office Business Contact Manager: Microsoft Outlook Advantage. Many business owners do not know the difference between these products or why one is better for certain types of companies. Let’s break down the details of each software application and why one is better for […]
Last week, Forrester Research Inc., an independent technology and market research company, named Microsoft Corp.’s Microsoft Dynamics CRM a Leader in The Forrester Wave: CRM Suites for Midsized, Q2 2010 and The Forrester Wave: CRM Suites for Large Organizations, Q2 2010. Microsoft Dynamics CRM is one of Microsoft’s latest applications that offers companies a centralized […]
As announced last week at America’s Health Insurance Plans (AHIP) conference in Las Vegas, Microsoft will release its Health Plan Sales Solution for Microsoft Dynamics CRM. This is a customer relationship management (CRM) tool that would allow health insurance plans to move online. The Health Plan Sales Solution is described as a platform allowing for […]
Meritide, a Minnesota-based IT consulting firm, announced last week that they expanded their full-service Microsoft Dynamics CRM solutions practice. Meritide provides strategy, integration, design, and implementation services to upper mid-market companies, and with their expanded Microsoft Dynamics CRM products, will provide clients with insight into sales, marketing, and service activities. Microsoft Dynamics CRM is highly […]
DVD distributor Magna Pacific has decided to discontinue its use of Sybiz software and implement Microsoft Dynamics NAV as it feels that the old CRM application does not scale well. The company’s administration manager, Sarah Dowling said “In the warehouse, staff would frequently make errors while picking and packing orders. These errors could result in […]
The long wait for potential Microsoft customers waiting to try its hosted CRM offering is over. From April 22, Dynamics is available as an online service. The hosted version is based on the Dynamics CRM 4 customer relationship management software. Dynamics CRM Online debuted as Dynamics CRM Live at the Worldwide Partner Conference last July. […]