Ramping it up in India

Folks from outsourced CRM services provider Teleperformance announced the company had “ramped up its India operations,” as it has launched its shiny new facility in Gurgaon.

Yesterday (yes, Sunday, believe it or not) saw the facility’s first day of operation. The facility measures some 150,000 square feet, employs 800, and is promised to be “state-of-the-art” and “ergonomically designed.” At the grand opening, Teleperformance USA Group CEO Dominic Dato praised Teleperformance India as “among the best outsourced CRM centers of Teleperformance across the globe.”

Teleperformance is quite a heavy hitter in the world of outsourced CRM. The firm boasted $1.82 billion in revenues, employing 70,000 in 42 countries and handling a reported one billion customer contacts annually. Teleperformance operates 56,500 workstations in 263 contact centers in 60 languages. The company’s proprietary Customer Contact Management System received the Product of the Year award from Customer Interaction Solutions magazine in 2006.