Telenor Serbia Deploys Amdocs OSS as Part of Next-Generation Network Transformation

Telenor Serbia gains a single view of its network assets through improved management of network resources and accurate planning

ST. LOUIS (June 23, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Telenor Serbia with help of local partner, S&T Serbia, has deployed Amdocs OSS (operational support systems) as the inventory and planning system to support the first phase of its OSS transformation project. Telenor Serbia’s OSS transformation project is designed to enable the mobile operator to deploy and manage an all-IP next-generation network (NGN) that will offer new services to its 3.059 million subscribers. The announcement was made in conjunction with Amdocs’ Asia Pacific InTouch Business Forum, the company’s annual customer and partner event taking place in Singapore this week.

“The movement to a NGN is required for us to meet market demands and remain competitive.  We needed a system that enables us to rapidly deploy new services while controlling costs,” said Oystein Mikkelsen, chief technology officer for Telenor Serbia.  ”Amdocs’ solution will give us an accurate model of our network and resources, and provide us with network trend and capacity usage data.  As a result, we will be able to realize resource efficiency by deploying new resources ‘just in time’, and reduce time to market by automating our planning and fulfillment processes.”

The Amdocs OSS software will give Telenor Serbia a single view of its network, providing one source of service and inventory data to support all operational processes of planning, fulfillment and assurance.  This will enable the mobile operator to reduce costs and increase effectiveness by providing accurate and consistent data.  The solution’s planning management functionality enables Telenor Serbia to reserve resources now for future deployment, create multiple plans, and run “what-if” scenarios to identify the more efficient plans. This can reduce Telenor Serbia’s operational and capital costs as it adds capacity only when and where it is needed.  

The Amdocs OSS software was successfully implemented by Serbian local partner, S&T Serbia.

Amdocs OSS has also been deployed in Telenor Sweden.

Supporting Resources

  • Learn more about Amdocs planning solution  
  • Read Amdocs’ white paper “Take a Bite out of Capacity Crunch”
  • Keep up with Amdocs news by visiting the company’s website
  • Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook and LinkedIn

About Telenor

Telenor is the sixth largest mobile operator in the world with 203 million subscribers, including 3.059 million in Serbia. In four years of operations in Serbia, Telenor has built a national network of 43 outlets and fully upgraded their 3G network, which now covers 250 cities and towns, providing access to broadband Internet in most of the country. Across the world, Telenor strongly advocates environmental protection through strategic programs and initiatives. The concept of corporate responsibility is also promoted through the work of the Telenor Foundation, which invests in culture and art, youth education, and support to socially vulnerable groups.

About S&T

S&T is the leading provider of IT consulting, IT solutions, and IT services in Central and Eastern Europe (CEE) and in the Germany-Austria-Switzerland (D-A-CH) region. S&T corporate headquarters is located in Vienna. The company has been listed on the Vienna Stock Exchange since 2003. S&T has subsidiaries in 22 countries: Albania, Austria, Bosnia and Herzegovina, Bulgaria, China, Croatia, the Czech Republic, Germany, Hungary, Japan, Macedonia, Moldova, Montenegro, Poland, Romania, Russia, Switzerland, the Republic of Serbia, Slovakia, Slovenia, Turkey and Ukraine. S&T works closely with selected strategic partners, for whom the S&T Group is also a key partner and who, like S&T, are prepared to invest significantly in successful development of the partnership. For more information, visit S&T at

About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our quarterly 6-K filed forms furnished on February 8 and May 11, 2011.

Source: Amdocs

Related Links