EPA no. 1 RightNow
RightNow Technologies also announced another feather in the RightNow cap, albeit a bit indirectly. The U.S. Environmental Protection Agency (EPA) has been honored with the Federal Computer Week’s Pioneer Award for its “high-impact implementation” of RightNow technology. More generally, Federal Computer Week bestows the Pioneer Award annually to agencies that have demonstrated innovative use of technology to improve specific government applications or programs.
The EPA implementation leveraged RightNow’s knowledge foundation, web self-service capabilities, and rules-based email management functionality. Government figures show that EPA program office web sites now answer visitors’ questions automatically 80 percent of the time and have reduced email volume by more than 70 percent. RightNow’s solutions are used by more than 125 federal, state and local government agencies around the world.
The mission of the Environmental Protection Agency is to protect human health and the environment. The EPA was established in 1970 and today employs 18,000 people across the country, in the Washington D.C. headquarters offices in Washington DC, ten regional offices, and thirteen labs.