Copper Mountain Resort Selects GuestWare as CRM Solution

Copper Mountain Resort recently installed GuestWare, a leading Customer Relationship Management software for the lodging industry

SEATTLE (February 04, 2002) –

Copper Mountain Resort recently installed GuestWare, a leading Customer Relationship Management software for the lodging industry. The Copper Mountain, Colo.-based resort, whose lodging options range from five-bedroom mountain homes to condominiums and hotels, utilizes GuestWare’s Rapid Response, Comment Card Tracking and Incident Tracking components.

Rapid Response and Incident Tracking provide a fast and reliable way for the resort staff to log, dispatch, follow-up on and analyze all guest requests and problems.

“Because of GuestWare, I can run reports regularly of the entire 800 unit facility to get a handle on the types of issues happening throughout the property,” said Robert Stenhammer, Managing Director of Lodging for Copper Mountain Resort. “We use the reports to address vendor warranty issues and to show the specific units having problems.”

Comment Card Tracking enables Copper Mountain to better manage customer feedback. The resort’s Lodging Communication department uses the tool during its Express check-out process. Using Comment Card Tracking, comments can be quantified using sophisticated pie chart and line graph analysis.

“This is a fantastic resort and we are fortunate to have them as a customer,” said Mike Benjamin, vice president of sales for GuestWare. “Copper Mountain Resort’s management has a great understanding of the value that GuestWare offers them and their owners. They have been quick to make use of the information GuestWare provides for process improvement.”

Copper Mountain Resort is owned by Vancouver, B.C.-based Intrawest Corp., the leading developer and operator of mountain resorts across America. The resort offers more than 2,400 skiable acres and many lodging options. For more information about Copper Mountain Resort, go to or call (800) 458-8386.

GuestWare, Customer Relationship Management software for the lodging industry, is developed, marketed, implemented and supported by Diversified Computer Corp., Seattle. GuestWare is installed in more than 600 hotels worldwide. For more information about GuestWare, go to or contact Mike Benjamin at (888) 504-8378.

Learn more about GuestWare at booth 1354 at this year?s HITEC, June 25-27, at McCormick Place in Chicago.

For more information contact:
Mike Benjamin, Vice President
Diversified Computer Corp.
(888) 504-8378
Glenn Hasek, President
Hasek Communications
(440) 243-2055; cell: (216) 702-0334

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Source: GuestWare