No word yet on Microsoft plans to merge its CRM product with other enterprise software carrying the Dynamics brand and ERP systems, Microsoft representatives have come out to address another issue as the company attempts to establish itself in the customer relationship management (CRM) market are facing a new challenge: resellers using other Microsoft technologies […]
From collaborative customer operations specialists Neocase Software, today came the announcement of a pair of related news items. Neocase representatives firstly announced their Neocase Alliance Program, established in the hope of assisting partners in effectively marketing and selling its customer operations software. The first deployment partners are BridgeBuilder, DynLink and Quilogy. In a concomitant announcement, […]
When Microsoft talks, people listen. This week, folks are listening to the announcement of its new version of the Microsoft Dynamics CRM 3.0 product, the Professional Edition for Service Providers. The product was released at Convergence, Microsoft Business Solutions Group’s annual customer show, with Microsoft product marketing director Kevin Faulkner touting it thus: “With this […]
CRM companies fit into one of the three categories – small office, mid-market, and large enterprise. The current market scenario is one of mergers and acquisitions and is resulting in new options being thrown up regularly for prospective customers. The small-office segment is dominated by companies such as Best Software and FrontRange Solutions. They cater […]
Big news from the horse’s mouth: Microsoft has announced the worldwide availability of its Dynamics CRM Professional Edition for Service Providers. With CRM 3.0, third parties can be made capable of hosted solution providing wherein CRM services are subscribed to. Succinctly put, customers “will be able to offer up vanilla-flavored hosting solutions,” according to Microsoft […]
The formal alliance between Alcatel and Microsoft was officially announced today. A joint integrated system to provide a CRM and Contact Centre solution across EMEA, the Asian Pacific Rim, and Latin America. Alcatel’s OmniTouch Contact Centre Premium Edition will be integrated with Microsoft’s new CRM management system, Microsoft Dynamics CRM 3.0. The firms will combine […]
In late March, the Microsoft Convergence 2006 conference was held in Dallas, Texas. Most important to note from users attending was Microsoft’s current power in enticing CRM customers to switch, particularly those using Siebel. Microsoft Dynamics CRM is becoming more and more popular, thanks to the opportunity of its integration with Microsoft Dynamics ERP, Microsoft […]
Mid-sized companies in Europe, the Middle East, Africa, Asia Pacific, and Latin America, which have contact centers with 25 to 150 agents, will soon have access to CRM and contact center applications being made available by a joint venture between Microsoft and Alcatel. Products include the OmniTouch Contact Center Premium Edition by Alcatel, which has […]
It was predicted in some press reports that, when Bill Gates made his keynote speech at Convergence ’06 in Dallas on Monday morning, he would make specific mention of “Titan,” the code name for Microsoft’s planned hostable, multi-tenancy CRM product. The predictions were wrong; instead the focus of Gates speech was ‘software as a service’ […]
Microsoft has released a new version of its Dynamics CRM 3.0 software. The new version is expected to help Microsoft improve the hosting capabilities of its CRM offering. According to Brad Wilson, G.M, Microsoft Dynamics CRM, in the next two years almost one-third of the company’s CRM clients could move to a hosted environment. computerworld.com […]