Zoho Integrates Zoho Support with Google Apps

Addition of Online Help Desk App Bolsters Company’s Position as One of the Largest Software Providers for Google Apps Marketplace Zoho Support for Google Apps is available on Google Apps Marketplace at http://bit.ly/qifQTA. See all the Zoho apps available on Google Apps Marketplace at http://bit.ly/

PLEASANTON, Calif. (August 25, 2011) – Helping people work online, Zoho today announced it has added its online help desk software, Zoho Support, to the Google Apps Marketplace. The new addition is the company’s twelfth application in the Google online storefront, bolstering Zoho’s position as one of the largest software providers for the Google marketplace. Zoho Support for Google Apps is available on the Google Apps Marketplace at http://bit.ly/qifQTA.

“Our customers continue to make it clear that they want their online applications to work together seamlessly, regardless of who makes them,” said Raju Vegesna, Zoho evangelist. “So, we are going to continue integrating our applications with Google Apps to give them that fluid user experience. Zoho Support brings a powerful yet easy-to-use help desk application to the Google Apps Marketplace. And it reconfirms our commitment to integrate the Zoho apps users want with Google Apps.”

Zoho Support for Google Apps serves as the organization’s central point of communication for all the support needs of its customers. Users can create tickets manually or receive them through channels like e-mail, websites, customer portals and API. Users can also manage forum posts effectively by converting them into tickets and tracking them until they are closed. Integration highlights include:

  • Single sign on: Once Zoho Support is installed in any Google Apps domain, users can access it directly from the universal navigation bar in Google Apps.
  • Adding users: Users can add existing Google Apps users to Zoho Support, automatically setting them up as support agents without having to create new accounts.
  • Importing contacts: Users can import their Google Apps contacts into Zoho Support.

Zoho Support for Google Apps joins a broad array of business, collaboration and productivity applications that Zoho has brought to the Google Apps Marketplace, including:

  • Zoho CRM
  • Zoho Projects
  • Zoho Invoice
  • Zoho Books
  • Zoho Recruit
  • Zoho Reports
  • Zoho Discussions
  • Zoho Wiki
  • Zoho Meeting
  • Zoho Creator

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About Zoho

Zoho is a comprehensive suite of award-winning online productivity, collaboration and business applications for small and medium-sized businesses. Over four million direct users rely on Zoho for their Business, Productivity & Collaboration needs and actively connect via Forums and Blogs. To date, Zoho has launched 26 different applications which include several online office applications such as Writer, Sheet, Show, and Mail along with a host of business applications ranging from CRM to Projects, Invoice and Meeting. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program, which brings in millions of additional Zoho users. For more information about Zoho, please visit www.zoho.com.

Zoho is a division of ZOHO Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with 50,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With headquarters in Pleasanton, CA and offices in Austin, New Jersey, Chennai, London, Tokyo and Beijing, ZOHO Corp. serves the technology needs of millions of customers worldwide. For more information about ZOHO Corp., please visit www.zohocorp.com.

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Tags: Zoho, online applications, search, unified search, actionable search, online productivity, online collaboration, business applications, email, spreadsheets, presentations, documents, help desk, Google Apps Marketplace

Source: Zoho