RightNow and drugstore.com Speaking at CRM Evolution and SpeechTEK August 2-4, 2010

BOZEMAN, Mont. (July 29, 2010) – Cloud-based customer experience solutions provider RightNow® (NASDAQ: RNOW) today announced speaking sessions at CRM Magazine’s CRM Evolution 2010 and Speech Technology Magazine’s SpeechTEK 2010, which are co-located at the New York Marriott Marquis, August 2-4, 2010. Notably, Greg Gianforte, CEO and founder of RightNow, will participate in the CRM Evolution keynote panel “CRM Trends with Industry Leaders,” and RightNow client, Lisa Larson, director of customer care at drugstore.com, will present “Integrating Social CRM with Critical Business Processes.”

Who: Cloud-based customer experience solutions provider, RightNow and drugstore.com, a leading online retailer of health, beauty, vision, and pharmacy products
What: RightNow and drugstore.com will discuss industry trends; show the benefits of incorporating voice technologies in customer experience strategies; and share innovative methods for providing superior customer experiences across web, social, and contact center channels.
When: CRM Evolution 2010
— Greg Gianforte participates in the Keynote Panel “CRM Trends with Industry Leaders,” moderated by Paul Greenberg, August 3, 9:00 a.m.- 10:00 a.m. ET
— Ted Bray, contact center solutions vice president at RightNow, presents “Eight Steps to Great Customer Experiences,” August 3, 3:10 p.m.- 3:30 p.m. ET
— Lisa Larson of drugstore.com, reveals drugstore.com’s social approach to customer service with “Integrating Social CRM with Critical Business Processes,” August 3, 4:15 p.m.- 5:15 p.m. ET
SpeechTEK 2010
— Ted Bray moderates the “Mobile Customer Experience” panel, August 2, 10:15 a.m.- 11:00 a.m. ET
— Ted Bray presents “Speech in a Multichannel World,” August 2, 1:15 p.m.- 2:00 p.m. ET
— Tony Solpietro, manager voice implementations at RightNow, will discuss personalized customer service during “Creating Custom Experiences,” August 2, 3:15 p.m.- 4:00 p.m. ET
Where: CRM Magazine’s CRM Evolution 2010 and Speech Technology Magazine’s SpeechTEK 2010, co-located at the New York Marriott Marquis
Click here for more information about CRM Evolution 2010 and SpeechTEK 2010
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About RightNow

RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.


RightNow Technologies
Chaundera Wolfe, 406-556-3323

Source: RightNow