Oil & Gas Information Systems Improves Efficiency and Customer Service Using Soffront CRM
SoffrontÂ® Software Inc., the leader of mid-market CRM software, today announced that Oil & Gas Information Systems, Inc. (OGSYS) is using Soffront CRM to improve businesses processes and customer service. Texas-based OGSYS provides accounting, land, and production software for the oil and gas indus
Fremont, California (April 05, 2010) –
Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Oil & Gas Information Systems, Inc. (OGSYS) is using Soffront CRM to improve businesses processes and customer service. Texas-based OGSYS (www.ogsys.com) provides accounting, land, and production software for the oil and gas industry.
Prior to implementing Soffront, OGSYS used several different systems in their customer support, sales, and development departments. “Because we had to go to several different systems to look for information, one group wasn’t aware of what the other group was doing,” explained Barbara Schweitzer, manager of operations at OGSYS.
After looking into several solutions, including some big names in the industry, OGSYS chose Soffront because the product was easy to implement and use. Everyone in the company now uses Soffront CRM for sales, support, and development. “All employees can pull up an account and see the status of sales opportunities or a current customer’s trouble tickets,” added Schweitzer. “Soffront ensures we are up to speed on each customer’s needs and how to meet those needs in a timely manner.”
Since implementing Soffront, OGSYS has increased efficiency companywide by 30 percent. “Our sales process is smoother due to Soffront’s quote generator. With Soffront’s automated defect tracking and ticket reports, we have improved customer service because customers see a quicker turn-around time on issue resolution,” continued Schweitzer. “Additionally, our clients appreciate being notified automatically about ticket resolutions, available enhancements, and software updates.”
OGSYS is extremely pleased with Soffront and the success they have seen. Schweitzer concluded, “Soffront provides us with the support and professional services we need to make our business processes more efficient and to better serve our customers.”
Soffront Software Inc. has the experience, technology and focus for companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, helpdesk, project management, sales order processing, issue tracking and more. Soffront CRM is designed to readily adapt to a company’s processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, Soffront is an affordable choice for all companies. Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.
Alison Golan, 904-230-0349