MetroPCS Deploys Amdocs Billing, Customer Relationship Management and Operational Support Systems in a Managed Services Model
Amdocs delivers rapid implementation, converting all MetroPCS customers onto Amdocs CES 7.5 in just nine monthsâ??on time and on budget
DALLAS, TX and ST. LOUIS, MO (May 21, 2009) –
MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS’ pay-in-advance, roaming and retail offerings.
MetroPCS has replaced its legacy systems with Amdocs CES 7.5, and under the managed services model, Amdocs has assumed responsibility for data center operations, systems operations and applications management. Amdocs Consulting provided business process consulting, testing and training services.
“We chose Amdocs to establish our combined billing, CRM and OSS platform because Amdocs is the world leader in this space. Our choice was validated quickly as the new system is up and all our customers have been converted in just nine months. This rapid implementation was performed on time and on budget,” said J. Braxton Carter, chief financial officer at MetroPCS. “We believe the innovation Amdocs brings to the marketplace will be a large, competitive differentiator for MetroPCS in the future.”
“The tight integration of the Amdocs products will help MetroPCS to increase operational efficiencies for quicker product-offering introductions, and to equip our agents with a consolidated view of all customer information for faster resolution of customer issues and an enhanced customer experience,” said John Olsen, chief information officer at MetroPCS. “By having Amdocs operate the systems at their data center, we can also reduce operational costs and offer even lower rates to our customers.”
MetroPCS deployed multiple Amdocs OSS, CRM and business support systems (BSS), including products for service activation management, real-time session control (for example, a service control point), customer interaction management, self-service and real-time charging. Working in partnership with MicroTelecom, Amdocs also delivered MicroTelecom’s point-of-sales software to help MetroPCS manage its dealers across the country.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs