Industry Experts Define the Customer Service Experience in Upcoming Webinar and Consona Host Webcast Exploring Customer Service Trends and Methods Needed for Digital Service Providers to Stand Out in Todayâ??s Competitive Market

Indianapolis, IN (May 26, 2010) –

Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that it is sponsoring and co-hosting a free webinar exploring best practices and methodology for digital service providers to differentiate their organizations from competition through strategic improvements in customer service. This Webcast, “Defining the Customer Service Experience”, will be hosted by Consona with Informa Telecoms & Media on Thursday, May 27, 2010.

Register for “Defining the Customer Service Experience” now at or read below for further details on the content of this webinar.

In this webinar, Richard Furby, vice president of International Operations at Consona CRM, joins forces with Mike Hibberd, editorial director of at Informa Telecoms & Media, to reveal how to achieve these objectives and to guide service provider representatives and executives looking to transform their customer service desk into a competitive advantage. Attendees will learn about:

* Market trends that are driving growth throughout the APAC region;
* Tools that service providers are using to improve the customer experience and grow revenue; and
* Case study examples of service provider approaches to service-centric growth and innovation.

“Digital service providers in today’s highly competitive and expanding broadband market are facing significant challenges in the service environment. Product commoditization is leading to falling margins on basic products, subscribers are increasingly expecting more, products are ever more complex, and the digital home is becoming a competitive battleground,” said Furby. “The level of service that providers offer subscribers can be a primary competitive differentiator, from the first point of contact in the activation process to driving customer satisfaction, aiding subscriber retention and potentially even generating revenue.”

Webinar Details:
“Defining the Customer Service Experience”
Featuring Richard Furby of Consona and Mike Hibberd of
Date: Thursday May 27, 2010
Time variations: Sydney 4:00 p.m. | Singapore 2:00 p.m. | New Delhi 11:30 a.m. | London 7:00 a.m.
Cost: Free
Register now at:

About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit, e-mail, or call (888) 8 CONSONA.

Source: Consona