GuestWare finalizes upgrade with major management company
Diversified Computer Corp. (DCC) and Washington-based Marriott International have finalized an agreement to upgrade Marriott properties that use GuestWare to the latest version of DCC’s customer relationship management (CRM) software.
SEATTLE (June 20, 2003) –
Diversified Computer Corp. (DCC) and Washington-based Marriott International have finalized an agreement to upgrade Marriott properties that use GuestWare to the latest version of DCC’s customer relationship management (CRM) software. Marriott properties will upgrade to GuestWare 3.0 to replace version 2.0 currently installed in over 450 properties.
The hotels will receive the software upgrade as part of an enhanced software maintenance plan that will increase guest service delivery while improving operational efficiency. The GuestWare 3.0 upgrades are proceeding in conjunction with the rollout of Marriott’s At Your Service (AYS) program, which replaces traditional hotel PBX departments with highly trained guest service agents. GuestWare 3.0 and AYS are also a current standard for newly opened Marriott Hotels, Resorts and Suites properties.
GuestWare allows AYS agents to dispatch guest requests and maintenance issues via a two-way wireless messaging system. AYS runners and hotel engineers can close out calls through the same two-way system. The software also enables hotel associates to access guest history through the integrated CRM system.
“AYS is Marriott’s operating model while GuestWare is the tool to help streamline service delivery and collect data for guest recognition and process improvement.” says Mike Benjamin, vice president of sales for DCC.
“As with most software, a hotel’s success with GuestWare is largely dependent on having the people and processes in place to fully leverage the system,” says Benjamin. “The combination of Marriott’s AYS operating strategy and the enhancements in GuestWare sets the foundation for successful CRM.”
GuestWare, Customer Relationship Management software for the lodging industry, is developed, marketed, implemented and supported by Diversified Computer Corp., Seattle. GuestWare is installed in more than 700 hotels worldwide. For more information about GuestWare, go to www.guestware.com or contact Mike Benjamin at (888) 504-8378.
Learn more about GuestWare at booth 1418 at this year’s HITEC, June 24-26, at the Ernest N. Morial Convention Center in New Orleans.
Mike Benjamin, Vice President
Diversified Computer Corp.
Glenn Hasek, President
(440) 243-2055; cell: (216) 702-0334
PermaLink to this Press Release: http://www.guestware.com/company/press-room/press-releases/20030620-2/