Consona CRM Suite Recognized by Customer Interaction Solutions and CRM Magazine for Outstanding Solution

Prominent Industry Media Outlets Select Consona CRM as Recipient of Excellence Awards

Indianapolis (May 05, 2009) –

Consona CRM, a leading provider of total customer management solutions for the enterprise, today announced that both Customer Interaction Solutions and CRM magazine have chosen the Consona CRM Suite as a recipient of the 2009 CRM Excellence Awards and 2009 CRM Service Awards, respectively.

CRM magazine’s sixth annual CRM Service Awards honor the vendors, consultants, and end-user companies focused on high-quality customer experiences through the sophisticated integration of people, processes and technologies. With this year’s awards, CRM expanded its scope to a record eight categories, with one Service Winner, denoting the highest score compared to its peers, two Service Leader awards and a “One to Watch” recipient in each category. Winners were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction. The Consona CRM suite received top honors as a Service Winner in the Contact Center Search category, and was also recognized as a Service Leader in the Web Self-Service category.

“CRM magazine is pleased to present the 2009 CRM Service Awards to those companies and individuals who are raising the bar in their service-related customer relationship initiatives. These efforts are helping companies streamline business processes, maximize profitability, and provide more value to customers,” said David Myron, editorial director of CRM magazine.

Awarded by Technology Marketing Corporation (TMC) and presented by its flagship publication, Customer Interaction Solutions, the CRM Excellence Awards are based on hard data, facts and figures demonstrating the improvements that each winner’s product has made in a client’s business. Consona CRM and the other award recipients were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

“The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets…their customers,” said Nadji Tehrani, founder and chairman of TMC.

“It is an honor to receive recognition from industry leaders like Customer Interaction Solutions and CRM magazine, and we’re very pleased to be acknowledged for the hard work we put into bringing successful solutions to our clients,” said Tom Millay, general manager of Consona CRM. “The climate of the CRM market today is increasingly more demanding and competitive, and Consona CRM’s continued presence on the leader board is a testament to the quality of our product, the support we put behind our customers’ initiatives, and the cutting-edge technology that we utilize in building our solutions.”

About Consona Corporation and Consona CRM
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures and Thoma Bravo jointly own Consona. Consona CRM is a product line and operating division of Consona Corporation. For medium to large enterprises with customer service or technical support operations who need to both improve customer satisfaction and reduce costs, Consona CRM’s software product suite facilitates effective and efficient customer interactions and resolution of customer issues across all channels and communities. For further information on Consona CRM, visit For further information on Consona, visit, e-mail, or call (888) 8 CONSONA.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. Ranked 3,034 byQuantcast ( News – Alert), TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.

TMC also recently launched new industry-specific Web sites:,,,,

For more information about TMC, visit

About CRM Magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at , or on Twitter at @CRM ( and @destinationCRM ( The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.

Mitch Briggs
Consona Corporation
P: (317) 249-1620
M: (317) 829-4210

Source: Consona