Consona CRM Awarded Spot on KMWorld

Award Marks Eight Straight Years of Recognition for Leadership in Knowledge Management

Indianapolis, IN (August 31, 2010) –

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Consona CRM has been named to KMWorld’s 2010 Trend-Setting Product list for eight years running.

“KMWorld is pleased to recognize Consona CRM as a trend-setting product,” said Hugh McKellar, KMWorld editor-in-chief. “A regular on our list every year, Consona has consistently proven its commitment to quality and excellence while striving to create innovations that address the evolving needs of its customers. We look forward to more innovations from Consona in the future.”

Since 2003, KMWorld’s Trend-Setting Products list has highlighted the best of the best in knowledge management – products that demonstrate clearly identifiable technology breakthroughs that serve vendors’ full spectrum of constituencies, especially their customers. Judged by a panel comprising of editorial colleagues, analysts, system integrators, vendors themselves (sometimes competitors), line-of-business managers and users, Consona CRM proved to be a superior contender.

“The Consona CRM software product suite helps vendors listen to their customers – which is invaluable in today’s competitive markets,” said Tim Hines, vice president of product management for Consona’s CRM solutions. “We’re thrilled to have made KMWorld’s 2010 Trend-Setting Products list again this year – an honor that has been bestowed on us for eight years in a row. By continuing to build on our successes this year, we hope to achieve the same in 2011.”

The Consona CRM software product suite uses knowledge management to facilitate effective and efficient service interactions across proactive, assisted and self-help channels and communities. The only CRM vendor focused entirely on service and support — with a comprehensive, integrated point solution mix and the expertise to match, Consona CRM helps medium to large enterprises with customer service, technical support and/or IT helpdesk operations manage costs while delivering a superior service/support experience.

KMWorld’s 2010 Trend-Setting Product List and accompanying article will be featured in the September 2010 issue of KMWorld and online at

About KMWorld
KMWorld is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (

About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit, e-mail, or call (888) 8 CONSONA.

Mitch Briggs
Consona Corporation
P: (317) 249-1620
M: (317) 829-4210

Source: Consona