Amdocs introduces new features for its digital commerce solution to improve the online retail experience
New functionality helps service providers to better compete in the digital economy
ST. LOUIS (May 04, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced a new release of its digital commerce solution. The enhanced Amdocs Interactive Digital Commerce Solution includes significant enhancements that address the needs of service providers worldwide to better monetize their networks and offer customers a personalized shopping experience.
Part of the Amdocs CES (Customer Experience Systems) product portfolio, the Amdocs Interactive Digital Commerce Solution is based on the Qpass platform and readily integrates with existing back-office systems and automates the entire content lifecycle-from partner on-boarding, to content discovery, delivery, partner settlement, and customer support. It allows consumers to more conveniently access the latest digital content online and perform an expanded set of functions in an easy-to-use self-service mode.
New benefits introduced today include:
* Enhanced Customer Experience: The new release includes the Stored Value functionality which improves the customer experience and helps reduce churn by allowing service providers to create attractive membership clubs and loyalty programs that reward high-value, long-term customers. While the Stored Value capability applies to digital products, it can also be used to drive revenues from other products and services. For example, customers can receive an incentive to upgrade their service plans in the form of a voucher redeemable at the service provider’s digital storefront.
* Improved Monetization: The new release allows off-portal content providers to offer more flexible pricing and subscription options that reflect current market needs. This will enable content providers to merchandise their digital goods more effectively and drive maximum profitability. This in turn enables service providers to share in increased off-portal content revenues.
* Faster Time to Market: The new streamlined backfill process will allow service providers to launch new products faster because it simplifies the addition of media files in support of new handsets. For example, new game versions can be added incrementally without the burden of reloading earlier versions each time.
* Social merchandizing: In today’s market, every consumer wants to have a voice. The new release allows users to rate content and share their feedback. This helps customers to make informed purchasing decisions and allows the service provider to monitor and improve the quality of its digital merchandise.
* Parental controls: The new release supports multiple content rating schemes (such as the Motion Picture Association of America for movies and Entertainment Software Rating Board for games) across various media types and geographies. This feature aims to help parents protect their children from inappropriate content.
Amdocs Interactive products, services and solutions help service providers deliver a superior online customer experience, particularly as they evolve toward ubiquitous all-IP networks. The Amdocs Interactive offerings include commerce, partner collaboration, self-service, web portals, search and, with the acquisition of ChangingWorlds, personalization and mobile portals.
For more information on the Amdocs Interactive Digital Commerce solution, please visit: http://www.amdocsinteractive.com/solutions/digital-commerce-solution
For more information on the Amdocs CES Portfolio, please visit:
www.amdocs.com/cesportfolio
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Source: Amdocs