Amdocs Continues to Drive Cloud Innovation; Participates in Second Industry Showcase that Demonstrates Future Service Provider Cloud Operations

Join TELUS, HP, Cariden, Aria Networks, Tail-f and startup Sidonis as they demonstrate a cloud service experience that only communications service providers can offer

DUBLIN (May 24, 2011) – As part of a TM Forum Catalyst project at Management World taking place this week in Dublin, Amdocs, the leading provider of customer experience systems, will demonstrate sophisticated network planning and charging capabilities that factor in measurements of network service quality. Amdocs will also demonstrate new, real-time charging models that improve service providers’ ability to manage and monetize cloud services reseller networks.

The Catalyst project is championed by TELUS and will showcase the interoperability of Amdocs, HP, Cariden, Aria Networks, Tail-f and Sidonis products to manage cloud-based, video-on-demand and Internet services. TELUS is a leading multi-play provider in Canada offering wireline, wireless, Internet and television services.

“Cloud computing is emerging as the standard IT and communications mode of operation for enterprises, small and medium businesses (SMBs) and consumers,” said Zouheir Mansourati, vice president, Technology Strategy at TELUS. “As a provider of cloud services, TELUS is interested in state-of-the-art management tools that will provide a holistic view of the network and computing resources and that will enable us to respond rapidly to changing market demands and operational needs. Flexibility, time-to-market, and effective class-of-service differentiation are key success criteria in the cloud. We are seeking solutions that would help us to realize them.”

Catalyst systems and scenarios

The Catalyst project demonstrates that service providers who can control network quality are uniquely positioned to capture new cloud revenues by offering quality-guaranteed cloud services and more attractive price plans.

Service delivery quality levels are measured in near real-time by Cariden’s MATE software and compared to the service level agreements (SLAs) provided by the HP Universal SLA Manager (USLAM). HP USLAM builds subscription level SLAs as part of each cloud service bundle and offers visibility of SLA performance through an end user portal, provided by the HP Aggregation Platform for SaaS (AP4SaaS). The service delivery quality measurements are factored into planning of IT and network resource consumption, modeled using Amdocs OSS and Aria Networks products. These measurements are also factored into settlement schemes adjustments and price optimization for services offered by cloud wholesalers and resellers, using Amdocs’ revenue management products.

In addition, Sidonis performs real-time correlation on the delivered service to determine the root cause of faults and congestion, and Tail-f provides model-driven, transaction-safe resource provisioning software.

The TM Forum Catalyst program calls for vendors to collaborate on solutions that culminate in live demonstrations, addressing service providers’ most pressing requirements. Amdocs is proud to participate in the further development of industry standards through important initiatives such as these.

Supporting Resources

  • For more information on the Catalyst project: “Managing Cloud Resource, Service Quality and Revenue,” visit
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About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our quarterly 6-K filed forms furnished on February 8 and May 11, 2011.

Source: Amdocs

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