Amdocs Continues to Demonstrate Leadership in Customer Experience Systems for the Cable Broadband Industry
Amdocs unveils prototype of tru2way® functionality, demonstrates innovation and leadership at The Cable Show
WASHINGTON, D.C. (April 01, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), demonstrates its ongoing innovation in support of the broadband cable industry at The Cable Show. Amdocs is showcasing a prototype of its tru2way (interactive digital cable services delivered over the cable video network) technology as part of the prestigious CableNET Technology Showcase. Amdocs also is highlighting its operational support systems (OSS) for cable broadband.
Building on its leadership in business support systems (BSS) for the cable broadband industry, Amdocs also has the only complete OSS portfolio for the cable service providers. It includes comprehensive support for capacity planning and management, inventory and discovery, and the order-to-fulfillment process from service management to activation and assurance. Integral to the Amdocs OSS offering for cable is technology acquired in its April 2008 acquisition of JacobsRimell. The company continues to invest in and extend both core Amdocs and JacobsRimell assets, as demonstrated by the achievement of level-one integration of standard interfaces and deployment capabilities.
The Cable Show’s CableNET Technology Showcase, co-sponsored by CableLabs® and the National Cable & Telecommunications Association (NCTA), includes a demonstration of Amdocs’ technology to enable cable customers to self-activate services on a tru2way set-top box and cable-ready TVs. The prototype reveals Amdocs’ forward investment in advanced technology standards, like CableLabs’ tru2way, and in advancing the customer experience in the digital age. Tru2way applications employ CableLabs’ OpenCable(TM) Application Platform (OCAP(TM)) specification.
Amdocs already is one of the largest BSS providers to pay-TV providers, powering the operations of such leaders as Cable One, Cablevision, Comcast and DirecTV in the U.S., Rogers in Canada, UPC in Europe, J:COM in Asia Pacific, and many others. The company’s growing cable broadband and satellite presence, extending into OSS, can be seen in recent wins and further expansion inside existing customers, such as its announcement in January 2009 that Rogers has selected Amdocs CES 7.5 billing, ordering and service management applications and services to support its quad-play product offering. Also, in September 2008, Comcast selected Amdocs CES 7.5 for customer care, billing and OSS solutions and to support its network resource management and network planning processes.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs