German Talisman

And speaking of Talisma, that firm has announced the launch of its Germany-based website www.talisma.de, which will provide Talisma partners and customers with local language support. Alongside this deal, Talisma officials signed a reseller agreement with German system integrator Teleconnect & Service GmbH.

With the Teleconnect & Service GmbH partnership, Talisma hopes to open small, mid-sized and large German organisations (such as German outlets of Canon and DHL) to Talisma’s full CIM product suite including Talisma Email, Talisma Chat, Talisma Phone and Talisma Knowledgebase solutions. Under terms of the agreement, Teleconnect will provide consulting, planning, implementation and local training.

Teleconnect & Service GmbH was founded in 1998 and offers products and solutions for the telecommunication, phone system and call centre market. The company focuses on consulting, concept planning and deploying of systems and solutions in the area of service centres. Teleconnect customers include Citibank, debital, Getronics, Microsoft, and Swisscom and company headquarters are in Unterschleißhein; the competence centre is based in Krefeld.

Talisma is a customer interaction management solutions provider integrating email, phone, chat, and self service with a web services platform, comprehensive analytics, and a system-wide knowledge base. Among Talisma clintele are AOL, Aviva, Banque Populaire, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, Microsoft, MWB, Pitney Bowes, Siemens, Sony, Sprint, NHS University Hospital of Leicester and Xchanging.

Talisma currently operates in 33 countries and offers language support for 12 languages. Talisma CIM 7.0 supports the German language and fully integrates online communication channels, including email, chat, VoIP, web self-service, and telephony with business process functionality and third-party data integration capabilities.