Zoho CRM Review

About Zoho

Zoho is an on-line comprehensive suite of business applications for small businesses. Zoho’s hosted business model allows users to have quick and easy access anytime, anywhere, without having to worry about expensive hardware or software upgrades and costs. With over 1.5 million registered users, Zoho has established themselves as one of the top providers of small business CRM.

Zoho is a division of AdventNet, a privately held company that has been in business since 1996. With headquarters in Pleasanton, CA and offices in Austin, New Jersey, London, Tokyo, and Beijing, AdventNet serves the technology needs of more than 40,000 customers worldwide.

Zoho CRM Solutions

  • Free Edition
  • Professional Edition
  • Enterprise Edition

Zoho CRM Business Model

  • Hosted

Zoho CRM Highlights

Sales Force Automation

Zoho CRM leverages sales force automation tools that help businesses effectively track and manage leads, prospects and opportunities. Key SFA features include: Leads, accounts, contact manager, opportunities, and sales forecasting.

Marketing Automation

Zoho CRM uses marketing automation features that improve the quality of marketing efforts, and reporting capabilities let organizations measure campaign performance.

Customer Support & Service

Zoho CRM leverages cases, knowledge base, web forms for cases, and case escalations to streamline the customer support process.

Inventory Management

Integrates pre-sales and post-sales activities with features such as product and price books, sales quotes, sales and purchase orders, and invoices.

CRM Analytics

Customizable reports and dashboards provide visual insight into business performance, trends, and the sales pipeline.

Benefits of Zoho CRM

  • Built with small businesses in mind, Zoho CRM uses a highly intuitive interface that is easy-to-use and get up-and-running.
  • Zoho CRM empowers organiztions with a single complete customer relationship management solution that manages company-wide sales, marketing, customer support and service, and inventory management.
  • Zoho CRM users can use their same account information to leverage other Zoho products. Zoho offers more than 20 different complementary products such as Zoho Projects for project management, Zoho invoice, for customer invoicing, and Zoho meeting for web meetings, remote support and desktop sharing.

Happy Customers

D-Tools, Inc., ImplantVision Communications LLC, Henchmen Productions LLC, Power Systems Direct, Inc., BITS LTD, Cobblestones Communication.

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