The whole kit and ciboodle

Graham Technology, a provider of customer-oriented business software and services, today announced the launch of ciboodle, a customer relationship management software bundle for the multi-channel contact centre.

Promising full integratibility with all contact centre channels such as telephony, web, interactive voice response and instant messaging, ciboodle provides a single interface for contact centre agent / customer interaction. Ciboodle is plugged as “a product of 20 years of CRM and business process management expertise at Graham Technology,” and as a solution to “many of the key challenges facing today’s multi-channel contact centre.”

Ciboodle will be officially unveiled at the Call Centre Expo 2006, in the Birmingham NEC, on October 3 and 4.

Founded in 1986 and headquartered in Scotland, Graham Technology specializes in contact centre software and services.