Onyx still doing business in the shadows of buyout

Customer management solutions provider Onyx Software Corporation, that Bellevue, Wa.-based firm working and trembling under the great shadow of a CDC buyout, today announced that Israel’s largest provider of outsourced contact center services Tikshoov has selected Onyx as its multi-tenant CRM platform.

Tikshoov boasts 2,500 employees operating 1,800 contact center workstations from six independent locations, who field more than 200,000 information and sales calls for clients daily. Onyx’ partner Israeli IT Navigator implemented the solution which allows Tikshoov to host multiple clients on the same contact center infrastructure. Under terms of the contract, Onyx is to preserve existing IT investments at Tishoov by integrating with other IT assets such as computer telephony integration platforms and automatic call distribution systems, among other tweaks and tightening with the installation of IT Navigator.

Tikshoov is the leading provider of contact center services in Israel and is promoted as an “emerging global player.” Tikshoov designs, launches and operates state-of-the-art contact centers that integrate information technology and communications systems. Onyx Software Corporation is a CRM and customer process software provider for mid- and large-sized enterprises. Among Onyx Software clientele are companies Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation.

Onyx, of course, may be changing certain PR blurbs in the near future. The firm is at the top of news, thanks to yesterday’s third attempt at a hostile takeover bid by Hong Kong-based returned. CDC has topped the US $92 million offer proffered by M2M with US $4.85 cash per Onyx share, or US $2.50 cash plus US $2.50 worth of CDC Class A common stock per Onyx share. This amounts to a total of $93 million to $96 million. Onyx board members are now evaluating the offer.