TriSyn Group Increases Customer Support Satisfaction with Parature’s Complete On Demand Customer Support Solution
McLean, VA (December 14, 2004) – Parature, a leading provider of on demand support software, announced today TriSyn Group, a provider of banking and financial software and services, has selected Parature’s Customer Support Solution to service internal IT issues, as well as support their client base. Having utilized an in-house ticketing solution, TriSyn began to realize that their solution was not scalable and costly to maintain. Rather than investing more to meet their business demands, they began a search for a customer support solution. TriSyn’s selection committee conducted a thorough evaluation process, and narrowed down the applicants from six providers to Parature’s Customer Support Solution and Epicor’s Clientele. Parature was chosen due to the ability to customize the solution, the seamless interface and robust features.
When it comes to the direction of their products and support, TriSyn looks toward their client base for adequate feedback. “From day one, TriSyn Group has been committed to providing excellent client support,” stated Lorraine Reep, Application Specialist at TriSyn Group. “With Parature’s solution, we were able to uphold our promise to our clients, and provide them with excellent customer support 24/7.”
The greatest return on their investment has been the positive reception from their clients, along with the company-wide praise of Parature’s Customer Support Solution. “Parature’s solution has increased our clients support satisfaction, making the value of our investment in Parature clear. We are at 99.9% satisfaction level both internally and on our client side,” added Reep.
“We understand that today’s Internet marketplace demands near perfection when accessing an online support site,” said Duke Chung, CEO of Parature. “Whether you are a small to medium sized business, or an enterprise company, we offer a reliable complete on demand customer support solution that will increase your customer satisfaction.”
Source: Parature