Saint Joseph’s University Studies Solutions and Selects Parature On-Demand Campus Support

Vienna, VA (February 12, 2011) – Parature, a market leader in on-demand customer support software, announced today that Saint Joseph’s University has selected Parature’s Campus Support Solution to manage their student, faculty, and staff support issues. Located in Philadelphia, PA, Saint Joseph’s University is a distinguished liberal arts University that is home to approximately 8,000 undergraduate, graduate, executive and non-traditional students, and 1,300 faculty and staff.

According to the University’s Help Desk Manager, Lauren Adams, they used another support solution for approximately 10 years, prior to selecting Parature. Several of the key components they wished to integrate into their solution, such as knowledge base, inventory, and surveying capabilities either did not exist within that solution, or were slow, ineffective, and expensive. They switched to Parature in order to support their entire campus in one easy-to-use, fully integrated product. Other reasons for choosing Parature included its web-based, easy access model, portal customization, and single sign-on feature.

“Parature is a great addition to our IT department,” says Adams. “With Parature, we have experienced increased communication with our end-users through the support portal, knowledge base, and closed loop ticket systems, as well as an increase in efficiency for our IT staff. Our IT staff is able to email users directly from Parature capturing all ticket interaction, manage IT projects through the task feature, and use the knowledge base internally as a source to record common technical problems and solutions.”

Parature provides complete, affordable, on-demand customer support software solutions to associations, businesses, educational institutions, and government agencies. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs while reducing costs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, exceeding customer expectations.

“Colleges and Universities are facing a generation that relies on cutting edge technologies,” said Duke Chung, Parature President and CEO. “Parature is championing the way and providing that ‘must have’ technology to educational institutions, increasing their efficiency and communication with students, faculty and staff.”

Source: Parature