Parature Webinar Explores the State of Enterprise Service and Support
Webinar Provides In-Depth Insight Into the Results of the â??2009 Service & Support Metrics Surveyâ??
Vienna, VA (May 21, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals in-depth industry insight and analysis into the results of the 2009 Service & Support Metrics Survey. The webinar entitled “2009 Service & Support Metrics Survey Results: A Look Behind the Scenes in Today’s Support Organization” will be held on Thursday, May 28, 2009 at 2:00pm EDT. To register for the webinar, please visit
http://www.parature.com/webinars.
Parature and SupportIndustry.com conducted the 2009 Service & Support Metrics Survey to explore the state of enterprise service and support — technology adoption rates and deployment plans, financial challenges, workforce issues, performance metrics and other industry trends. This year’s survey reinforces previous years’ findings, highlighting support organizations’ continued adoption of better-integrated and responsive technologies, efforts to improve processes, and growing recognition of the strategic role of service delivery in corporate growth. At the same time, however, these organizations continue to battle the ongoing challenges that have come to characterize the service function. Respondents, comprised of a cross-section of executives, shared valuable data on metrics directly related to running their support operations, as well as providing humorous insights about some of their most challenging customer interactions.
The “2009 Service & Support Metrics Survey Results: A Look Behind the Scenes in Today’s Support Organization” webinar will feature Peter McGarahan, Founder and President – McGarahan and Associates, and Gary McNeil, Vice President of Marketing – Parature who will deliver the results of the survey with practical advice and a recommended course of action for all support centers. Attendees will be able to benchmark their own organization’s performance against what others are doing today, and all participants will also receive a full copy of the survey results. Parature’s “Best Practices in Customer Service” webinar series is designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to help them more efficiently serve, support, retain, engage with, and maximize the value of every customer.
“Parature is dedicated to helping customer service and support organizations deliver superior customer service,” stated Parature CEO and President Duke Chung. “We demonstrate this commitment, not only by providing the smartest, most efficient customer service software, but by providing valuable webinar content as well. Parature has conducted in-depth research to provide relevant and thought provoking insight into industry trends that will contribute to the success of customer service professionals and enable organizations to provide exceptional customer service at an affordable price.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Source: Parature