Parature Releases Free White Paper on Customer Support In a Web 2.0 World
White Paper Explores How to Leverage Technology to Enable Customer-Self-Service and Reduce Calls and Emails by Up to 80 Percent
Vienna, VA (October 17, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today the release of a free white paper offering customer support professionals best practices on how to leverage technology in a Web 2.0 world. The white paper entitled “Customer Support in a Web 2.0 World – How to Reduce Calls and Emails to Your Support Center by Up to 80 Percent” is available online at http://www.parature.com/res_whitepapers.aspx.
In a Web 2.0 world, there is increasing pressure to find better ways to deliver exceptional customer support. Customers, today, are more demanding because they can be; they recognize that they have more options as to who gets their business and therefore have more freedom to abandon providers that don’t provide them with the quality service they insist upon. However, the Web 2.0 platform doesn’t just empower customers, it empowers organizations with the opportunity to leverage automated, multi-channel customer support software to enable customer self-service; to increase the efficiency and effectiveness of support teams; and provide world-class customer support. “Customer Support in a Web 2.0 World – How to Reduce Calls and Emails to Your Support Center by Up to 80 Percent” explores how to effectively manage customer service representatives and facilitate optimal performance, while simultaneously providing customers with the quality of service they demand, citing examples of organizations that have successfully accomplished this objective.
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
“Parature is committed to helping organizations deliver superior customer service, not only through our powerful on-demand software, but also through valuable written content,” stated Parature CEO and President Duke Chung. “Parature has conducted in-depth research to provide relevant and thought provoking insight into industry trends that will enable organizations to provide exceptional customer service and exceed their client expectations.”
Source: Parature