Parature Announces Partnership with 3CLogic
Innovative Software-as-a-Service Provider and Technology Pioneer Team Up to Provide Exceptional Service
Vienna, VA (May 31, 2007) – Parature, a global leader in on-demand customer support software, announced today that it has entered into a partnership with 3CLogic, provider of peer-to-peer (P2P) based IP telephony applications. Parature will provide the tracking component for this technology to enable the power of a fully integrated, closed-loop contact center solution. 3CLogic will voice enable Parature’s customer support solutions.
“Establishing this partnership with 3CLogic provides the ability to offer customers an integrated, voice enabled customer support solution with tracking capability,” stated Duke Chung, Parature CEO and President. “Each of us has an established vital service component for innovative customer support solutions that provide exceptional service; it was a logical progression for our companies to develop this mutually beneficial relationship.
Parature is a provider of complete on-demand Software-as-a-Service customer support solutions to associations, businesses, educational institutions, and government agencies. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs while reducing costs. This dynamic, online software provides the tools necessary to resolve issues quickly and reliably, exceeding customer expectations.
“Combining 3CLogic’s peer-to-peer IP telephony solution with Parature’s award winning support software will provide the perfect integration for a complete on-demand solution for our mutual clients,” stated Raj Sharma, President and CEO of 3CLogic. “Customers will get the optimum solution for their contact centers and help desks through this partnership.”
3CLogic creates a comprehensive suite of innovative network independent and server-less peer-to-peer IP telephony software solutions for enterprises. The instant contact center solution is ideal for businesses seeking a more flexible and economical solution, no expensive and highly specialized call center equipment is required. 3CLogic’s P2P solution allows anyone to build an inbound and outbound customer support center with nothing more than PCs and internet connection. Anyone can create a multilingual 24/7 contact center operation with remote agents to support their e-commerce and helpdesk sites in a matter of minutes.
Source: Parature