Parature Announces Integration Partnership with Metaverse Mod Squad
Virtual World Staffing Firm Enhances its Customer Support Offering With Paratureâ??s On-Demand Software
Vienna, VA (September 18, 2008) – Parature, a global leader in on-demand customer service software, today announced an integration partnership with Metaverse Mod Squad, the premier avatar staffing firm for virtual worlds and online communities. With Parature’s dynamic and intuitive software, Metaverse Mod Squad’s moderators and customer service teams, which work with brands like Warner Bros., Harry Potter, and The CW Network, will more effectively serve and support the residents of virtual worlds.
“As the global leader in on-demand customer service software, we are delighted to announce this partnership with the top-notch moderators and support teams of Metaverse Mod Squad,” said Chuck Coulson, Parature Vice President of Business Development. “Parature is the fastest growing customer service and support software company in the United States, and this integration partnership opens even more doors and expands our presence in virtual worlds, online communities, and the gaming industry as a whole.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
“Our mission is to make the experiences in online communities safe, exciting, and fun,” said Amy Pritchard, Metaverse Mod Squad CEO. “As brands continue to make these online communities the focal point of their web presence, customer service has evolved into a natural part of our job. Parature’s software will make our support teams that much more organized, efficient, and effective.”
Source: Parature