Outtask, Inc. Provides 24×7 Support and Offers a Higher Level of Customer Support with Parature’s Complete On Demand Solution
McLean, VA (April 04, 2005) – Parature, a leading provider of award winning, on demand support software, announced today that Outtask, Inc., a provider of corporate travel and expense solutions, has selected Parature’s Customer Support Solution to support their growing customer base. Now serving customers in 84 countries worldwide, Outtask acknowledged the value of offering top notch customer support anytime and anywhere. Outtask chose Parature’s Customer Support Solution for a variety of reasons including product capabilities for a customizable portal, robust knowledge base, download functionalities, trouble ticket submission, report functionalities, activity scheduler and integrated contact management tool.
Prior to implementing Parature’s software, Outtask resolved their support inquiries through online chat, phone calls and emails. “We needed a solution that could centrally log and track support issues through various channels to help our support team report, resolve and respond to such issues,” stated Bob Robison, COO at Outtask, Inc. “In a matter of months, Parature’s depth of features enabled our customer support representatives’ to raise their productivity while decreasing the amount of time and number of responses they were receiving through our multi-channel support offerings.”
In order to maintain and grow their customer base, Outtask understood the importance with providing top-notch customer support. “With the help of Parature’s Customer Support Solution, we were able to provide a higher level of support without having to hire additional support staff. We are very optimistic we will continue to gain a return on investment from this solution,” concluded Robison.
“Outtask clearly values providing their worldwide customers with the highest levels of support,” said Duke Chung, CEO of Parature. “In today’s global marketplace, companies are beginning to focus more on offering support via the web to be able to provide global support 24×7. Parature’s Customer Support Solution assists companies with achieving this critical support objective, which results in high customer retention rates, while minimized operational overhead.”
Source: Parature