Ivinex Intros Small Business CRM Software Service
N/A (December 16, 2008) – Ivinex has introduced its small business customer relationship management (CRM) software service for business management.
This newest service, according to the company, transforms business management software for small and medium-sized businesses (SMBs), and helps them retain, expand and service their clients.
The Ivinex service allows SMBs to select the software options that best meet their business management needs all on Ivinex’s enterprise-class platform. These options may include sales management, customer service, project management, campaign management, bug tracking, partner portal.
With Ivinex configurable software platform, business owners can add new fields, change field names and also can create unique applications using Ivinex’s Application.
CallTower (News – Alert) found that the application provided a single solution for every division of the company from sales to project management to post-sales support, according to Kelli Law, chief technology officer and vice president for operations at CallTower.
“The ability to maintain all our information in a single place while having the ability to customize the view to each individual need was key,” said Law. “Ivinex has allowed us to change our mindset from ‘can we’ to ‘which way is most efficient.”
The comprehensive online CRM solution integrates enterprise-class functionality and integrated management tools, and provides SMBs with a hosted enterprise platform to manage their business environment.
Ivinex’s CRM software service features a central repository of all the client data which increases retention; the ability to see all the communications and transactions with your customers; and also comes with the ability to manage key business metrics and analyze information through reporting and dashboards.
Additionally, officials said that the solution helps keep the business process rolling with automated ticklers, e-mails, activities, and pop ups. A user can access Ivinex’s service from any Internet connected computer.
“Ivinex is offering the SMB community a CRM platform that increases profitability through higher user adoption, higher customer retention, and a complete view of business that was previously cost prohibitive save to Fortune 1000 companies,” said Derek Miner, chief executive officer at Ivinex.
Ivinex is a Web-hosted Software-as-a-Service (SaaS (News – Alert)) company that provides a wide spectrum of business applications.
Source: Ivinex