Indiana State University Selects Parature to Replace Remedy’s Technical Support Solution
McLean, VA (February 21, 2005) – Parature, a leading provider of award winning on demand support software, announced today that Indiana State University (ISU) has replaced Remedy with Parature’s Campus Support Solution. ISU’s Information Technology department is responsible for serving 11,200 students, 1,200 staff employees and 454 faculty members. As a Remedy customer for years and never fully being deployed, ISU began to research new support solutions to eliminate the lengthy implementation process and the additional costs that occur with an installed solution. Recommended by another Parature client, Parature’s Campus Support was selected based on the ease of use, hosted model and its depth of features.
With Parature’s Campus Support Solution, ISU’s Office of Information Technology was able to implement the solution in a matter of weeks to address the needs of their campus community. “Remedy’s deployment and continuing implementation costs became an expensive application to keep in operation,” stated David Bigney, Office of Information Technology Help Desk Manager, ISU. “With Parature’s solution modifications can easily be done by an ISU employee, or requests can be submitted directly to Parature, who is quick to determine the priority and get it in production.”
“Having had experience and success in the higher education market, we are excited to include ISU as a client,” said Duke Chung, CEO of Parature, “We recognize that institutions can’t afford to invest time or money on support solutions that will not meet or exceed their expectations. That’s why, at Parature, we focus on delivering both innovative technology and stellar customer support to ensure Institutions, both large and small, will experience success in supporting their campus.”
A full case study on Indiana State’s selection and application of the Parature Support Solution can be found at www.parature.com/clients.aspx.
Source: Parature