Data Sciences, Inc. Achieves 99.5% Availability Rate with Parature’s Complete On Demand Customer Support Solution
McLean, VA (November 30, 2004) – Parature, a leading provider of on demand support software, announced today that Data Sciences, Inc. (DSI), a provider of software solutions and consulting services to the newspaper industry, has chosen Parature’s Customer Support Solution to support their customer base. Due to costly and cumbersome maintenance of their installed support solution, DSI began to investigate new support offerings. After an initial evaluation period, Parature was selected over its competition for ease of use, quick implementation and competitive pricing.
In addition to DSI’s desire to avoid the high costs and up-keep of an installed solution, they also found Parature’s hosted solution to be a safer and more convenient choice. “Parature’s software enables our support staff to access our site from any browser, so if our network’s internet connection goes down, we can simply use dial-up access to continue supporting our clients,” commented Perry Gordon, Training & Support Specialist at Data Sciences, Inc.
Parature’s service level agreement assures a 99.5% availability rate for its clients and their clients’ customer base. “Parature’s availability rate was a significant factor in our decision. When we researched other solutions for this level of service, it became clear that Parature was not only a consistent means of support, but it was the most cost effective solution,” added Gordon.
“With such a rich history in their industry, DSI’s reputation has transcended to their customer support,” said Duke Chung, CEO of Parature. “Our hosted model and availability rate insures that our clients will always have an added source to communicate and support their customers 365 days a year.”
Source: Parature