CEO of Zappos.com, Tony Hsieh, Delivers Inspiring Keynote Address at ParaFest ’09 in Las Vegas, Nevada
Respected Leader of Customer Service Phenom Zappos.com was Keynote Speaker at Paratureâ??s Worldwide Usersâ?? Conference
Vienna, VA (May 06, 2009) – Parature, a global leader in on-demand customer service software, announced today that Tony Hsieh, respected CEO of customer service phenom Zappos.com, a leader in online apparel and footwear sales, delivered a keynote address at ParaFest ’09, the company’s fifth annual users’ conference. ParaFest ’09 took place April 28-30, 2009 at the Red Rock Casino, Resort & Spa in Las Vegas, NV. This innovative conference allowed Parature users from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.
Mr. Hsieh shared the story behind this successful online service leader and how they grew their gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service. His topic for ParaFest, “delivering happiness”, focused on the Zappos.com customer experience, how they retain repeat customers, what they do internally to deliver happiness, as well as the Zappos culture and core values.
“We are excited to have had the leader of such an enterprising and energetic company as Zappos.com be a keynote speaker at ParaFest’09,” said Duke Chung, Parature CEO and President. “Mr. Hsieh’s charismatic enthusiasm and dedicated approach to providing the absolute best customer service to their customers is what makes Zappos.com the online service leader. His first-hand experience and insight into the importance of satisfying customers to cultivate customer loyalty is an invaluable benefit to the customers, partners, employees and other industry experts who attended this preeminent event.”
ParaFest ’09 featured an exciting mix of hands-on training sessions, best practice discussions, customer success stories, and software optimization opportunities led by Parature professionals, customers and other industry experts. Attendees had the unique opportunity to exchange ideas and network with their peers, as well as with Parature executives and staff. Additionally, Parature users were able to take advantage of the Parature Solutions Center where they met with Parature experts to experience new product features and learn new tips and techniques for using Parature Customer Service(TM) software.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Source: Parature