Amdocs Positioned in Gartner’s Leaders Quadrant for Both Integrated Revenue and Customer Management (IRCM) and OSS

Evaluation Based on Completeness of Vision and Ability to Execute

ST. LOUIS, Dec. 19, 2011 – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has been positioned in the Leaders quadrant in Gartner, Inc.’s Magic Quadrants; Integrated Revenue and Customer Management (IRCM) and Operations Support Systems (OSS) for communications service providers. The leadership positions are based on Amdocs’ ability to execute and completeness of vision.

In addition, according to Gartner’s latest TOMS* (Telecom Operations Management Systems) Market Share Report, Amdocs maintains a 5.7 percent worldwide market share, making the company the largest TOMS software product vendor.

“We believe Gartner’s recognition of Amdocs’ leadership position is due to our product strength and our continued ability to deploy innovative solutions that support service provider’s evolving needs in the connected world,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. “Amdocs has the broadest, SOA-enabled product portfolio across revenue management, customer management, and OSS which helps us deliver more value to service providers around the globe.”

Amdocs’ customers include some of the world’s largest service providers including AT&T, Bell Canada, Comcast, Sprint, Telstra, TIM Brazil and Vodafone. 

* TOMS Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2009-2010. Gartner Dataquest Market Statistics.

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About Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences and streamline operations. A global company with revenue of approximately $3.2 billion in fiscal 2011, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011.


Source: Amdocs

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