Graham, CRM, and the Wheel

Over there in the United Kingdom, Graham Technology today announced the company had won a tender with Falkirk Council to “help the organisation improve the experience of its customers.”

Falkirk will be deploying contact centre CRM based on Graham Technology flagship product Ciboodle, a customer interaction software product.

Falkirk Council is a authority which provides all local government services for the Falkirk area. Covering 112 square miles, the council has a workforce of around 7,000 employees, serving a population of around 145,000.

Falkirk itself is probably most notable for its great bloody Wheel with a capital “W.” The Falkirk Wheel is a rotating boat lift – said to be the only one of its kind in the world – which opened in 2002. The contraption connects the Forth and Clyde Canal with the Union Canal; a great tourist site, too!