Entellium for Weboffice

CRM suite solutions provider Entellium announced at the end of last week that the firm’s product will serve as the “backbone” for the web-based accounting and business solutions provider Weboffice franchise network. Weboffice will be using Entellium CRM tools in the areas of customer support and sales. Oddly included in press material was the inclusion of Entellium’s rate for the agreement: sixty dollars per user.

Specializing in small- and mid-sized businesses, Weboffice services assist in customer tracking, email campaigns, marketing and telephony. As of late, Weboffice has even growth to warrant a firmer base of online operations. “There is a ton of information to be managed,” Weboffice sales and marketing vice president Taylor Mayo said in the announcement to the press. Mayo cited personal satisfaction as part of the reason for the deal, stating that Entellium’s free live chat support, which has proven to be excellent in servicing Weboffice troubles, was what put Entellium over the top. Indeed, Entellium guarantees “24/7/365” online service. “We couldn’t be happier,” gushed Mayo.

The announcement came just two days after Entellium officially inked another deal, this one with online infrastructure firm PortoLynx.com. PortoLynx.com specializes in coordinating centralized ordering processes for e-commerce networking. The company’s first network was GiftPorto.com, which handles the hand delivering of custom gift baskets from Global 2000 companies to up to “hundreds” of recipients. Like Weboffice, PortoLynx.com has seen a decent amount of success recently; also similar is the company’s suddenly urgent need to upgrade in networking system. “The first requirement,” explained PortoLynx marketing vice president Bobbi Leach, “was a hosted CRM model that could support a global infrastructure.”

Similar, too, to the Weboffice deal was the citing of Entellium online customer support; Leach called it “amazing.” With such service, Entellium hopes to earn a reputation as the single best customer supporter in the business. Entellium chief marketing officer Natalee Roan expresses the carpe diem approach thusly: “A global infrastructure … requires around-the-clock system availability and support.”

Roan promises “99.7 percent uptime” for their systems, including “the most aggressive, customer-centric written service level agreement for every single customer.” Entellium can now number PortoLynx and Weboffice to a burgeoning list of clientele which currently includes the Virtual Finance Organization, ScreenPlay, MobileLime, Milestone Group, Junxion, gDiapers, DSL Computer, AWSM Technology and Allied Home Mortgage.