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	<title>Comments on: Social CRM – Thy name is SMART</title>
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	<link>http://www.crm-reviews.com/article/social-crm-thy-name-is-smart/</link>
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	<lastBuildDate>Mon, 13 Feb 2012 17:17:33 +0000</lastBuildDate>
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		<title>By: ssuresh</title>
		<link>http://www.crm-reviews.com/article/social-crm-thy-name-is-smart/#comment-729</link>
		<dc:creator>ssuresh</dc:creator>
		<pubDate>Tue, 21 Jun 2011 17:31:48 +0000</pubDate>
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		<description><![CDATA[Very interesting, well written article. I completely agree. We often hear of social CRM benefiting the eCommerce and Retail industries, but hardly hear of Social CRM&#039;s practical use in industries such as Healthcare.]]></description>
		<content:encoded><![CDATA[<p>Very interesting, well written article. I completely agree. We often hear of social CRM benefiting the eCommerce and Retail industries, but hardly hear of Social CRM&#8217;s practical use in industries such as Healthcare.</p>
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		<title>By: 360-SMS</title>
		<link>http://www.crm-reviews.com/article/social-crm-thy-name-is-smart/#comment-726</link>
		<dc:creator>360-SMS</dc:creator>
		<pubDate>Tue, 21 Jun 2011 02:07:46 +0000</pubDate>
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		<description><![CDATA[Prasanna, excelent article, really very interesting all the content, and with a true Social sight.]]></description>
		<content:encoded><![CDATA[<p>Prasanna, excelent article, really very interesting all the content, and with a true Social sight.</p>
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