CDC Software Pivotal CRM Review

About CDC Software

Founded in 1994, CDC Software provides enterprise applications designed to improve performance and deliver a superior customer experience. CDC’s extensive portfolio of products are proven to increase profitability, and Pivotal CRM has become one of the most popular CRM software offerings worldwide.

Pivotal CRM is a highly-effective customer relationship management solution that leverages a Microsoft-like interface. The interface provides a familiar stepping-stone for users, and makes the CRM software easy to adopt. With a reduced learning curve and high-level of customization, Pivotal CRM can be tailored to fit an exact user’s needs and address industry-specific challenges. Pivotal CRM is ideal for mid-sized to large enterprises, and its industry-specific solutions tackle underlying industry processes to provide immediate functionality.

CDC Software CRM solutions

  • Pivotal CRM
  • Pivotal Handheld
  • CDC market First
  • CDC Report

Pivotal CRM Technology Model

  • On-Premise

Pivotal CRM Highlights

  • Pivotal CRM leverages a flexible platform that lets organizations tailor the CRM software to fit their unique business needs
  • Pivotal CRM is rated by ISM as a “Top 15” CRM Enterprise Package (1997-2009)
  • Seamless integration with Microsoft Office, SharePoint, and Outlook makes for one-click data look-up and export

Pivotal CRM Capabilities Include:

  • Sales: Pivotal CRM improves close ratios and shortens sales cycles
  • Marketing: Pivotal CRM uses advanced marketing automation features to enhance campaign management, and increase response rates and lead quality
  • Service: Improves customer satisfaction with faster incident resolution and response times.
  • Partner Management: Pivotal CRM creates more effective collaboration with partner channels
  • Analytics: Complete business intelligence solution provides greater insight into CRM data to make more well informed decisions.
  • Call Scripting: Ensures consistent in-bound and out-bound communications to provide consistent brand marketing, improving employee productivity and confidence.
  • Mobile CRM: Handheld CRM improves the productivity of field and mobile users to reach new levels of effectiveness.
  • Social CRM: Integrates with the most popular social media tools to provide a new level of insight into customers and prospects.

Benefits of Pivotal CRM

  • Pivotal CRM increases revenue by using methodical sales activities that improve success rates and lower costs.
  • Productivity tools help organizations save precious time by speeding-up time-consuming activities. Processes such as expense management, quote generation, proposal generation, and product service configuration are streamlined for improved usability and convenience.
  • Pivotal CRM centralizes all sales data; increasing sales force effectiveness by providing the right resources at the right time.
  • Pivotal CRM completely automates event management, by developing highly effective lead generation and nurturing programs with automated lead scoring and distribution.
  • Businesses can increase conversion rates with lead qualification features, and real-time reporting ensures optimum campaign performance.

Happy Customers

Calamos Investments, Miller Heiman, Softrax, Sysmex America, AAA Western & Central NY, Toyota France, Pacific Life, Toll Brothers, Savills

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