CDC Software Pivotal CRM Review
About CDC Software
Founded in 1994, CDC Software provides enterprise applications designed to improve performance and deliver a superior customer experience. CDC’s extensive portfolio of products are proven to increase profitability, and Pivotal CRM has become one of the most popular CRM software offerings worldwide.
Pivotal CRM is a highly-effective customer relationship management solution that leverages a Microsoft-like interface. The interface provides a familiar stepping-stone for users, and makes the CRM software easy to adopt. With a reduced learning curve and high-level of customization, Pivotal CRM can be tailored to fit an exact user’s needs and address industry-specific challenges. Pivotal CRM is ideal for mid-sized to large enterprises, and its industry-specific solutions tackle underlying industry processes to provide immediate functionality.
CDC Software CRM solutions
- Pivotal CRM
- Pivotal Handheld
- CDC market First
- CDC Report
Pivotal CRM Technology Model
Pivotal CRM Highlights
- Pivotal CRM leverages a flexible platform that lets organizations tailor the CRM software to fit their unique business needs
- Pivotal CRM is rated by ISM as a “Top 15” CRM Enterprise Package (1997-2009)
- Seamless integration with Microsoft Office, SharePoint, and Outlook makes for one-click data look-up and export
Pivotal CRM Capabilities Include:
- Sales: Pivotal CRM improves close ratios and shortens sales cycles
- Marketing: Pivotal CRM uses advanced marketing automation features to enhance campaign management, and increase response rates and lead quality
- Service: Improves customer satisfaction with faster incident resolution and response times.
- Partner Management: Pivotal CRM creates more effective collaboration with partner channels
- Analytics: Complete business intelligence solution provides greater insight into CRM data to make more well informed decisions.
- Call Scripting: Ensures consistent in-bound and out-bound communications to provide consistent brand marketing, improving employee productivity and confidence.
- Mobile CRM: Handheld CRM improves the productivity of field and mobile users to reach new levels of effectiveness.
- Social CRM: Integrates with the most popular social media tools to provide a new level of insight into customers and prospects.
Benefits of Pivotal CRM
- Pivotal CRM increases revenue by using methodical sales activities that improve success rates and lower costs.
- Productivity tools help organizations save precious time by speeding-up time-consuming activities. Processes such as expense management, quote generation, proposal generation, and product service configuration are streamlined for improved usability and convenience.
- Pivotal CRM centralizes all sales data; increasing sales force effectiveness by providing the right resources at the right time.
- Pivotal CRM completely automates event management, by developing highly effective lead generation and nurturing programs with automated lead scoring and distribution.
- Businesses can increase conversion rates with lead qualification features, and real-time reporting ensures optimum campaign performance.
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