Tag: "Cloud Computing"

Cloud-Based Business Intelligence Provider Indicee Raises $6 Million in Series A Round

Canadian business intelligence software company Indicee completed their Series A funding this week, with $6 million from Granite Ventures and Yaletown Ventures. Their platform is cloud-based, and allows users to aggregate data from their business applications to generate reports. Business intelligence is invaluable to businesses of all sizes, and Indicee aims to offer cost-effective products […]

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Cisco and Salesforce.com Launch A Cloud-Based Integration

Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]

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Rackspace Insists The “All Enterprise Cloud” Is Upon Us

In a move reminiscent of Salesforce.com’s initial marketing campaign, hosting service Rackspace launched NoMoreServers.com, a site dedicated to Computing-as-a-Service models. In 1999, Salesforce.com commenced with the “No Software” slogan that promoted Marc Benioff’s cloud-based CRM offering, and today NoMoreServers.com embraces the rise of the All Cloud Enterprise (ACE). The site considers itself a rally cry […]

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Salesforce.com and Dell Team Up to Grow Cloud Computing

Salesforce.com and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]

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Call Center Software Moving to The Cloud

Call center software provider inContact announced this week it would be releasing an integration to cloud-based CRM. An undisclosed provider of performance solutions for the casualty claims industry will be using inContact’s product with Salesforce.com for several call centers that deal with about 200 insurance agencies total. Over the past couple of years, the solutions […]

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Google And Its Effects on CRM

The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]

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