| Vendor |
SugarCRM |
| CRM Software Comparison |
| Company Logo |
 |
| Product Name |
- Sugar Express
- Sugar Professional
- Sugar Enterprise
- Sugar On-Demand
|
| Customer Focus |
- SugarCRM focuses on small and mid-sized organizations.
|
| Technology Model |
- The SugarCRM platform is available in installed, hosted and appliance-based versions that offer the full range of CRM functionality. It is designed for maximum ease of deployment for the management of sales leads, business contacts, and more.
|
| Price |
- Sugar Express- $499 annual subscription for up to 5 users, $799 annually for up to 10 users
- Sugar Professional- $30/user/month
- Sugar Enterprise- $50/user/month
|
| Highlights |
- Open, flexible and feature-rich CRM platform
- 2009 CODiE Award Winner: Best Open Source Solution
- 2009 Best of Open Source Enterprise Software Award from InfoWorld
- Best Open Source Technology by CRM Magazine (2008, 2009)
- 2008 CRM Market Leader from CRM Magazine
|
| CRM Functionality |
| Key Strengths |
- SugarCRM comes with complete marketing and sales force automation features. The CRM software closes the loop between marketing and sales; allowing users to create and execute marketing campaigns, capture leads, and measure ROI of marketing campaigns.
- Sugar provides CRM software that drives sales performance. By allowing sales representatives to effectively track and manage contacts and opportunities, SugarCRM allows businesses to focus their attention o the most profitable deals, and to share data across individuals and teams, while monitoring business performance.
- SugarCRM provides a central hub to manage and share all customer service issues to ensure that customer cases are handled efficiently and effectively.
- Open-Source CRM platform lets users quickly and easily customize the system to streamline business processes to match specific requirements.
|
| CRM Features |
- Opportunity Management
- Contact Management
- Account Management
- Forecasting
- Quotes and Contracts
- Multi-Channel Campaigns
- Email Marketing
- Web-to-Lead Forms
- Lead Management
- Marketing Analytics
- Case Management
- Inbound Email
- Knowledgebase
- Bug Tracking
- Self-Service Portal
- Sales Trends
- Case Reports
- Dashboards
|
