CRM Software Comparison

Vendor SugarCRM
CRM Software Comparison
Company Logo
Product Name
  • Sugar Express
  • Sugar Professional
  • Sugar Enterprise
  • Sugar On-Demand
Customer Focus
  • SugarCRM focuses on small and mid-sized organizations.
Technology Model
  • The SugarCRM platform is available in installed, hosted and appliance-based versions that offer the full range of CRM functionality. It is designed for maximum ease of deployment for the management of sales leads, business contacts, and more.
  • Sugar Express- $499 annual subscription for up to 5 users, $799 annually for up to 10 users
  • Sugar Professional- $30/user/month
  • Sugar Enterprise- $50/user/month
  • Open, flexible and feature-rich CRM platform
  • 2009 CODiE Award Winner: Best Open Source Solution
  • 2009 Best of Open Source Enterprise Software Award from InfoWorld
  • Best Open Source Technology by CRM Magazine (2008, 2009)
  • 2008 CRM Market Leader from CRM Magazine
CRM Functionality
Key Strengths
  • SugarCRM comes with complete marketing and sales force automation features. The CRM software closes the loop between marketing and sales; allowing users to create and execute marketing campaigns, capture leads, and measure ROI of marketing campaigns.
  • Sugar provides CRM software that drives sales performance. By allowing sales representatives to effectively track and manage contacts and opportunities, SugarCRM allows businesses to focus their attention o the most profitable deals, and to share data across individuals and teams, while monitoring business performance.
  • SugarCRM provides a central hub to manage and share all customer service issues to ensure that customer cases are handled efficiently and effectively.
  • Open-Source CRM platform lets users quickly and easily customize the system to streamline business processes to match specific requirements.
CRM Features
  • Opportunity Management
  • Contact Management
  • Account Management
  • Forecasting
  • Quotes and Contracts
  • Multi-Channel Campaigns
  • Email Marketing
  • Web-to-Lead Forms
  • Lead Management
  • Marketing Analytics
  • Case Management
  • Inbound Email
  • Knowledgebase
  • Bug Tracking
  • Self-Service Portal
  • Sales Trends
  • Case Reports
  • Dashboards