Parature Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine
Parature Customer Serviceâ?¢ Software Singled Out for Helping Clients Improve CRM
Vienna, VA (April 14, 2009) – Parature, a global leader in on-demand customer service software, announced today that Technology Marketing Corporation (TMC)’s, www.tmcnet.com, Customer Interaction Solutions® magazine (www.cismag.com) has named Parature Customer Service(TM) software as a recipient of a 2009 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
“Parature is honored to be a recipient of this prestigious CRM Excellence Award, stated Parature CEO and President, Duke Chung. “Parature is committed to setting the standard for support teams worldwide with our customer service software suite which integrates a customer portal, knowledgebase and ticketing in one dynamic, tightly unified system that can manage all the support needs of any organization. Parature will continue to bring the most innovative products to market; providing the smartest, most efficient way for organizations to support their customers.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“Parature has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their client’s businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
Based on hard data, The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. T
Source: Parature