Tag: "RightNow"

RightNow Helps Newell Rubbermaid Deliver Exceptional Consumer Experiences across Global Brands

With RightNow Newell Rubbermaid Provides Consistent, Multi-Lingual Support and Improves Contact Center Efficiency, While Reducing Email Volume by 20 Percent BOZEMAN, Mont. (February 11, 2011) – RightNow (NASDAQ: RNOW) has been helping Newell Rubbermaid’s Home & Family Group deliver exceptional consumer experiences around the globe since 2005. With RightNow CX, the customer experience suite, Newell […]

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RightNow Signs Definitive Agreement to Acquire Q-go and Increases Guidance for the Fourth Quarter of 2010

With Acquisition of Q-go, RightNow Adds Best-in-Class Natural Language Search Solutions; Elevates Great Experiences from the Support Page to the Home Page and Helps Consumer Organizations Increase Revenue BOZEMAN, Mont. (January 18, 2011) – RightNow (NASDAQ: RNOW) announced today the Company has signed a definitive agreement to acquire Q-go.com B.V., a best-in-class natural language search […]

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RightNow to Announce Fourth Quarter and Full Year 2010 Financial Results

BOZEMAN, Mont. (January 11, 2011) – RightNow® (NASDAQ:RNOW) today announced that it will issue its earnings for the fourth quarter and full year ended December 31, 2010, after the market close on Wednesday, February 2, 2011. RightNow will host a conference call to discuss the results at 2:30 p.m. Mountain Time (4:30 p.m. Eastern Time) […]

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RightNow to Present at 13th Annual Needham Growth Conference

BOZEMAN, Mont. (January 04, 2011) – RightNow® (NASDAQ:RNOW), today announced that it will be presenting at the 13th Annual Needham Growth Conference in New York on Tuesday, January 11, 2011 at 1:30 p.m. ET. A webcast of the presentation will be available on the company’s investor relations website at http://investor.rightnow.com/events.cfm. About RightNow RightNow is helping […]

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Casual Male Retail Group Uses RightNow to Improve Customer Experience, While Reducing Support Costs

RightNow CX helps Casual Male Retail Group save $400,000, reduce agent email response time from 24 to four hours, and decrease contact volume by 35 percent BOZEMAN, Mont. (December 08, 2010) – Casual Male Retail Group, Inc., the largest specialty retailer of big and tall men’s apparel, including brands such as Rochester Big and Tall, […]

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RightNow to Present at Credit Suisse Annual Technology Conference

BOZEMAN, Mont. (November 23, 2010) – RightNow® (NASDAQ:RNOW), today announced that it will be presenting at the Credit Suisse Annual Technology Conference in Scottsdale, AZ on Wednesday, December 1, 2010 at 3:15 p.m. MT. A webcast of the presentation will be available on the company’s investor relations website at http://investor.rightnow.com/events.cfm. About RightNow RightNow is helping […]

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RightNow CX for Facebook and RightNow Custom Objects Are Now Generally Available

BOZEMAN, Mont. (November 17, 2010) – RightNow (NASDAQ: RNOW) CX for Facebook and RightNow Custom Objects are now generally available as part of RightNow CX November 2010. RightNow CX, the customer experience suite, uniquely powers integrated web, social and contact center interactions anywhere consumers engage with their favorite brands. RightNow CX for Facebook Starting today, […]

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RightNow’s Next Generation Voice Experience Management Solution Empowers Organizations to Engage in Meaningful Customer Conversations

RightNow’s New Voice Experience Manager and Communications Enabled Desktop for Cisco and Avaya Deliver Highly Personalized, Branded Phone Interactions BOZEMAN, Mont. (November 17, 2010) – Today RightNow (NASDAQ:RNOW) announced its next generation Voice Experience Management solution, part of RightNow CX November 2010. The new Voice Experience Manager enables organizations to identify a caller, determine why […]

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Vote Now in the RightNow Customer Service Week Video Contest

Finalists Include Abercrombie & Fitch, Black & Decker, Bass Pro Shop, Big Fish Games, Chamberlain Group, Compassion Australia, J&P Cycles, MySpace, Serial Solutions and Virgin Mobile Australia BOZEMAN, Mont. (November 10, 2010) – In early October, RightNow (NASDAQ: RNOW) asked its clients to create videos that showcased their passion for customer experience. Some of the […]

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RightNow Helps Leading Consumer Brands Deliver Positive Customer Experiences and Drive Business Value

Match.com, Newell Rubbermaid, Nikon, Orbitz, Telecom New Zealand, and Toshiba Share How Customer Experience Solutions Are Impacting Their Business BOZEMAN, Mont. (November 08, 2010) – Top consumer brands are using the RightNow (NASDAQ: RNOW) customer experience suite to help drive business value through positive customer experiences. According to the 2010 Customer Experience Impact report, 85 […]

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