Funny how morality colors when crossing cultures. While in George W. Bush’s America, crackdowns are happening in the internet online gambling sphere via the anti-internet gambling bill, The British-based industry publication Online-Casinos.com is running a story entitled, “UK Online Casino Sites Need To Put More Zing Into CRM.” And the piece is no mere opinion […]
The headline of the piece is certainly an eye-catcher: “Why Small Business Are Scared To Invest In CRM Solutions” (all caps) reads the title of an article by George Ishee at Web Pro News. Though unfortunately no hard biographical data is available on Ishee, the “Expert Author” writes authoritatively first-person stating outright that “What I […]
Search CRM tells a tale of contrasting outlooks today, summarizing the findings found in two forecasts of the CRM software and services market. Studies undertaken by Forrester Research and AMR Research both see growth – and lots of it – but just how much is a matter of contention. Forrester researchers state that “The market […]
You want a reason for CRM? Check out this piece entered onto the USA Today website on Sunday, detailing experiences in “customer support hell” based on a survey undertaken by Harris Interactive and RightNow Technologies. Key findings included: • 90 percent of those surveyed said they’d had a bad experience in dealing with IT problems […]
What do an Australian spammer, a Coca-Cola factory in Afghanistan and a British legal battle between hedgehogs (or porcupines, to us Yanks) and McDonalds have in common? They’re all news bites in a slightly odd piece over at Destination CRM today. Marshall Lager’s piece “CRM Around the World Take Two” is a funny bit of […]
InsightExec.com has a piece up today reporting on the status of the massive CRM integration going on within the UK based on government directives. In a piece entitled, “Local councils continue to battle with CRM integration,” Declan Grogan takes a look at the way the process is going for some local authorities. A measure called […]
In a world where everything technological is overhyped, the word “revolution” is thrown about easily, with declaring the latest electronic toy or fly-by-night software advance “earth-moving” seemingly a race among media outlets and advertising venues. The sobriquet is often applied to open source technology as well, but this stuff may actually deserve the title. After […]
Sage Software today released the results of a recent study conducted by independent research firm Vanson Bourne on behalf of Safe Software Business Minds. The international study sought to explore the relationship of customer data, business strategies and performance, specifically in regard to exit strategies. The research, undertaken via web and phone in July, surveyed […]
CXO Today is running a piece worth reading entitled “BI Vendors Play the Good Host” by Rajendra Chaudhary. In the piece, Chaudhary summarizes the effect of the SaaS model with customer relationship management applications vis-à-vis its effect on the Business Intelligence community. At center is a statement by Bhavish Sood of (wouldn’t you know it?) […]
Need proof that Customer Experience Management is here to stay? Check out the business department course list at the local university. Though CEM’s big brother CRM has been a permanent installation in MBA programs for some years now (Rutgers University has a full-on Customer Relationship Management Resource Center), CEM is now being installed at more […]