CRM Gets Social

CRM is becoming an increasingly collaborative phenomenon in which businesses are being forced to take increased cognizance of their customer’s wishes. This turnaround has been orchestrated to a large extent by the Internet which has enabled customers to have a say in the designing and developing of services and products. Customers are even choosing the mode of communicating amongst themselves and with the vendors; these include user-generated content, blogs, podcasts, social networks, user communities, and other various and other such Web 2.0 properties.

Mycrmcareer.com is a site that leverages web 2.0 and tries to bring customers and CRM companies closer.

Tags: crm, social networks