Communications Skills Expert Rich Gallagher to Discuss Appropriate Techniques for Dealing with Difficult Customers Vienna, VA (January 23, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with TMC, offering customer service and support professionals appropriate skills and techniques for managing challenging […]
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Parature Award for Outstanding Customer Service and Support to be Presented at ParaFest â??09 Vienna, VA (January 22, 2009) – Parature, a global leader in on-demand customer service software, announced today that nominations are open for its second annual Legend Makers award for excellence in customer service and support. Parature is dedicated to customer success […]
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Rogers to deploy Amdocs CES 7.5 products and services to create an enterprise-wide ordering, billing and service management platform to support its quad-play product offering ST. LOUIS (January 21, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has signed a multi-year contract with Rogers Communications Inc., a […]
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Amdocs to provide billing and customer relationship management (CRM) systems for China Telecom Jilin and Tianjin ST. LOUIS and BEIJING (January 14, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems today announced that it has implemented a new business support system (BSS) for Tianjin Telecom and Jilin Telecom subsidiaries of China […]
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Sub-second response times and scalability pave the way for better customer experiences and lower costs ST. LOUIS (January 14, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Amdocs CES CRM 7.5, part of the Amdocs Customer Experience Systems (CES) portfolio, demonstrated superior performance and Total Cost of Ownership […]
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Firm Recognized as One of the Fastest Growing Companies in Greater Washington Vienna, VA (January 08, 2009) – Parature, a global leader in on-demand customer service software, announced today it has been named to the Washington SmartCEO magazine/BDO Seidman LLP 2009 Future 50, which recognizes the 50 fastest growing companies in the Greater Washington area […]
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Paratureâ??s Dynamic Software Suite Reduces the Need to Hire Additional Customer Service Representatives for Fast Growing Maryland Firm Vienna, VA (January 08, 2009) – Parature, a global leader in on-demand customer service software, announced today that Webs.com has selected Parature Customer Service(TM) software to efficiently manage their customer service and support. Webs.com is a social […]
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Eloqua, the leading supplier of automated demand generation applications and expertise for business-to-business (B2B) marketers, today announced the appointment of Bijan Bedroud as vice president of sales for Europe, the Middle East and Africa (EMEA). VIENNA, Va. and LONDON, U.K (January 07, 2009) – Eloqua, the leading supplier of automated demand generation applications and expertise […]
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Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it is has been rated â??Very Strongâ? for overall performance, market understanding and offering strategy in operations support systems (OSS). ST. LOUIS (January 07, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it is has […]
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Replacement of existing systems will automate service fulfillment to reduce operational costs ST. LOUIS (January 06, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Vodafone D2 has selected Amdocs Operational Support Systems (OSS) planning and fulfillment products. Vodafone D2 will replace its in-house developed inventory system, with Amdocs’ […]
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